Maidstone and Tunbridge Wells NHS Trust

Absolutely shocking, my adult daughter has been under the oncology dept the past year, caught covid from the hospital after surgery. Rude staff on the reception desk, considering we had waited 2 and a half hours past the appointment time a simple update would have been sufficient but was met with rudeness just for asking how much longer Just had chemo for the first time, no after care, no emergency numbers given basically left to get on with it. Just thankful she has family to help her.

I attended on Friday and I expected a delay. Unfortunately, the delay was increased by many hours as I was left in a waiting area and forgotten all day. When I was eventually seen by the right people they were great and I was attended to very well. Subsequent visit today started well, with the booked in procedure being carried out straight away. Unfortunately, this was followed by many more hours in a waiting room, slowly giving up the will to live.

Probably the most positive experience i have had with the NHS today and my first visit to Maidstone Hospital. The staff were attentive, respectful and explained everything to me fully. I felt less like a 'body' and more like a person.

I only rarely leave reviews but I got to say the best hospital we have been to. My partner fell over and hurt her knee and ankle, we went to A&E and from the receptionist to the doctors they were all amazing. Very quick and very friendly staff. The nurse that examined her made our day!

I've been to urgent care on a few occasions and although the wait time was long I was happy from the triage to seeing a doctor. Yesterday was the worst experience , staff member who took my BP wasn't patient friendly , the nurse who I spoke to after asked me why I'm wearing dark glasses , told her they are prescription ,I have a feeling the BP nurse and others commented on me wearing them ,hence her asking as I've never been asked before. The only person who was patient friendly was the Doctor , I felt as if I was wasting THEIR time. Their were a handful of people when I arrived , being in a family with medical backgrounds ( one being the chief officer of a hospital ) I advocate for the staff but the experience I had yesterday has left me thinking - if you don't want to do the job ,leave !

We took my son to A&E on Saturday evening. The doctors, nurses and staff were all amazing. Can't thank them enough for the brilliant service. Fantastic hospital.

I would like to thank everyone at Kent Oncology Centre and Maidstone Hospital for the care I have received there over the past three years. The receptionists so helpful on arriving there, the caring staff on Charles Dickens day ward, the aftercare with emergency numbers if unwell after chemotherapy. A special thanks to Macmillan nurses. For me Maidstone Hospital are the best.

I must say that nurses and doctors do a great job. It's the overzealous staff at receptions of specialist departments that need training as their manners are shocking both in person and over the phone. The grounds of the hospital meant to be a non smoking zone, but patients, visitors and staff are seen smoking on daily basis outside the hospital.