The Watermill Hotel Sure Hotel Collection by BW

The Watermill is franchised to use the Best Western company name. For a budget hotel there is little to complain about that you would otherwise expect. The bathroom suite is probably due for upgrading - no power shower (only the type direct from tap link). The radiator in the room was faulty - this was reported and soon addressed. The corporate facilities are fair, and tea and coffee is supplied throughout the day for such events. Sleep quality not excellent, however being here during a particularly bad storm there is no surprise to the fact I could hear the wind and rain thrashing everything outside. Bed is of good quality and room service is prompt. Cleaning performed daily to a reasonable standard. The only thing I would say was excellent was the food, very well prepared and presented at lunch and dinner, the waiting staff are very keen to tend to your requirements.
Summary: Budget hotel, quiet setting, OK room, good food.

Nice quiet location, good pubs across the road. Decor inside is at a good standard, if not the cleanest. Service seems to be substandard; was often short, curt, and not very friendly. Food at evening meal was terrible; seemed to be cooked then reheated. Breakfast was really good however.

Had our wedding at this venue in July 2017, I must say the grounds are lovely and I was generally happy with the look of the venue (from the outside). However, the hotel staff and management are extremely poor. Our wedding coordinator changed 3 times within the year of planning which meant starting from scratch each time, anyone planning a wedding will know how frustrating this alone can be.

I was warned about poor room booking management so I went over and over with the room lists with them before the wedding yet they majorly failed us and our guests on the day. I was not giving the bridal room initially shown, rooms were double booked - leaving some guests room-less, people were being given keys to rooms that were already occupied, there was no hot water in one whole block from Friday through to Sunday. In addition, friends found cockroaches in there room! This is just to name a few! The hotel is extremely dated too.

The hotel staff were accommodating in terms of giving us early access to the venue and storing items for us. However, on the day of our wedding our evening reception was cut short meaning we had to skip our last dance altogether. They also forced my family to clear out the marquee straight after the reception in the pouring rain despite previous agreement of this being cleared in the morning.

The venue, poor management and staff was the only thing that let us down throughout the wedding period and on the wedding day itself. I have been contacting them to resolve this issue since returning from my honeymoon but have had no luck with getting a response or solution.

I’ve noticed they have deleted their reviews off their Facebook page too!

We stayed for one night, my husband quickly booked in and said that the staff were very friendly and helpful. The room was a motel style which opened straight onto a parking place. Electricity was turned on by a card slot for your room key. There was an en suite bathroom, with bath and shower tap. The bedroom had double bed, chair, wardrobe, TV, and a rather nice window seat which looked out onto the river. Kettle was provided with tea, coffee, bottled water and biscuits. As in most places the sockets were across the room from the bed - I always pack an extension lead to charge my phone. There was only one bedside lamp, and the decor was a little dated, but everything was clean and well maintained. We didn't have breakfast, but if we had ordered when we booked in, it was offered at £5 a head. We would definitely stay again if we are in the area, we booked through Expedia and paid just under £60, very reasonable for a Saturday night on a bank holiday weekend.

Rooms are standard and clean. Room was really warm because the towel rail in the bathroom is on constantly. We were given a room with one big bed when we asked for a family room with 2 children. They did offer another room but the room with the big bed was actually better. They didn't have a cot, just as well we brought the travel cot. Oh, they put us on the 1st floor, with no lifts for the buggies it was a pain. Breakfast was good though, buffet style with good choice.

Having read reviews of this hotel before my stay I was a little apprehensive about the stay. I have to say I was pleasantly surprised. Check-in was swift, the room was clean and tidy and had all the amenities I expected. I bed was comfy. What did let the hotel down was the standard of the cooked breakfast the following morning. Dry and shriveled bacon and sausage, although halfway through the meal the chef did come out and offer to cook fresh items. An ok stay.

Stopped here a few times for a regular work trip. Overall i would recommend the hotel. The bar is only small but that has its positives, there weren't a lot of people and you get served quick. Beer was good. Didnt eat here although a lot of people were, and the food looked good. It also has quite a nice decking area overlooking the stream/river that comes in and used to power the water wheel i believe. Reason for 3 stars is that we had quite a hard time checking in and out with the staff seeming to struggle with they systems and/or not knowing what they were doing with them. Took several attempts and a few back and forth to reception to get a key card that worked.

Room was nice a good size and warm, the bed was comfy and the breakfast was good, but there were problems.
1. The bedroom windows were so poorly fitted you could hear every car that drove past (the noise level was the same when the window was open)
2. The room wasn't all that clean, there were cobwebs and spiders everywhere, and the toilet seat was quite stained.
3. All the members of staff spoke really quietly and we couldn't hear what they were saying half the time (and it didn't seem like they were listening most of the time)