SK Baylis House Hotel

If you want a stress free wedding experience I don’t suggest booking with baylis as they did little to cater to wedding party and instead made every step 10x harder. They were adamant about changing the hall a DAY before the wedding and requested more money for the hall we booked 2 years in advance knowing the stress the bride must already be experiencing. On the day they didn’t provide all the services they promised meaning we were lacking tables and equipment which was made worse by the fact the management was unreachable. I 100% don’t recommend if you want to enjoy your wedding day.

The overall experience of staying at this hotel was very poor for many reasons.

My wife and I booked online for 4 nights and had numerous emails from our booking site about the stay including quick responses to questions about the room, however on arrival the experience immediately went downhill.

The grounds are nice on pictures and look great going down the drive but when you approach the venue there's mess everywhere, like the place has been left to rot, there's no clear signage as you walk in the restaurant is part of the main building and online pictures suggest this is where to go.then the staff tell you go around the corner to the hotel part.

The hotel lobby isn't anything spectacular but it does its job. When we went to book the staff couldn't find our booking and suggested we had made a dodgy booking online we showed them emails and booking details however they couldn't find anything after an hour we had a response from their management based in India and they confirmed out booking.

They claimed this has never happened before however one of the staff lwt slip this is a regular occurance. The checking in staff were rude and did not help to resolve the matter her tone of voice was poor and very dismissive.

The room was clean and did its job but poorly maintained with wallpaper hanging off the wall and the handles on the window coming off when trying to ahur the window.

The window also didn't have lock on it and could be manipulated to fit a grown adult through the window. Seeing as the room is on the ground floor this is not good.

There is no breakfast option and there isn't anything close by for ease of access for a morning meal.

I expect better from a hotel charging £90 + per night i would happily pay the rate if the service was better and of they actually cared about delivering a decent experience for guests.

We had booked a hotel and last minute they cancelled so we had to find alternative straight away. We saw pictures and it looked beautiful, we had been travelling all day, so was really looking forward to staying here. We got their and it looked like the pictures at the front, we thought it was hotel. My partner got out and asked someone if it was the hotel to be then told it was a school and the hotel was in the same grounds but around the corner. So we got back in the car and parked up round the back it looked like a tip/recycling centre. So we gave them the benefit for the doubt. We went inside to check in, to which the lady was lovely. Then we got told the room was in an out building which we thought was very strange, we finally got to the room and it was definitely not the cleanest. The toilet didn’t really flush so we didn’t really use the toilet. The bed was absolutely rubbish I felt like I was sleeping on the concrete floor it was that hard. I definitely would not of stayed here if I had seen the real pictures. I definitely wouldn’t advise anyone to stay here unless they cleared the grounds first.

Will not be booking to stay again anytime soon. Hole in the ceiling in the corridor outside our room that had water dripping out of. They had put a metal bucket underneath to catch the water. This made a racket all night and we had little to no sleep. Only thing to eat or drink was a coffee machine, even though website stated, bar and vending machines. Only upside was the cleanliness of the room.

new owners are terrible, i made a booking with them took the payment, on the day one hour before they cancelled my book and assured me it would not happen again and it happened again exactly 6 days after, spoke to reception the gentleman (boy) said oh well first come first serve, no way on earth this venue should remain open, either pass back to the old owners or sell on to someone better! worst management ever, Paul the manager doesnt bother always runs off, no management skills what so ever, housekeeping has to get managements permission for an extra towel! old management was so much better and had structure.

Lovely hotel, nice and clean hotel.
Free parking and new management is really kind and helpful.

There have been many improvements and looking forward to see more better changes!

If you are looking for a half decent place to stay at a reasonable price, book a Travelodge and avoid this place. The photo online is not the hotel, it’s the restaurant. This is comparable with a hostel at best. No TV, one person working here, no bar and no alcohol in adjoining restaurant. This is poor at best and I’m still waiting to see if the party that was banging away in the room next door will still be going when I need to get some much needed sleep!

Absolute shambles of a hotel which is a real shame because the building is amazing and the potential is unlimited. So we checked in and the receptionist was eating his food and watching a movie, he asked us to wait and 15-20mins later after he finished eaten he finally sorted our room out, this was an absolute disgrace and extremely unprofessional. We got to our room and it was an absolute state, stains on the wall, bathroom mirror and the bedding, wall paper was ripped, bathroom was a mess, the bath was mouldy and had chunks of the plastics missing and to top it off the TV doesn’t work!! Room 6. I won’t be staying again nor recommending to family and friends.

Only if I could upload pictures here… Stay away!