DoubleTree by Hilton Cheltenham

A bit shabby outside but nice inside. Pool was great and included in our stay, we didn't need to book. Nice breakfast. Bit disappointed with our service as considering the price we paid the housekeeping didn't even come in and empty the bins. No air con and the window only opened an inch. Lovely view of a skip.

Had a lovely stay, rooms only lose 1 star due to lack of air con. Breakfast was delicious, fitness centre was great (got some time to myself on the spin bike!) And we went swimming 5 times in 3 days too😃. Pretty grounds and a nice lake all add up to a lovely family break and was sad it had to end!!!

We spent 1 night in this hotel. The staff was friendly and the rooms are good.
A few things to mention, there is no lift so if you have issues with steps, ask for a ground floor room.
Our room had a fridge which was the loudest ever, it sounded like someone is snoring loud. I had to switch off as I could not sleep. The windows are VERY old (see picture) and the wind moves them and it is hitting the frame is and loud. It kept waking me up.
Other than that great

Cleanliness 10/10, the room was spotless.
Facilities 10/10, there are 2 restaurants, a spa with pool, sauna and a steam room. Enjoyed them a lot.
Breakfast 10/10, plenty to choose from

Lovely place. Beds are very comfy, rooms are clean and spacious. Staff are very helpful, friendly and polite. Breakfast was delicious, not many options for people who don't eat full English but if you're not picky it's great. Beautiful scenery makes a nice walk around the grounds.

This hotel is not up to the standard I expect of a Hilton Hotel, and not worth the money. The hotel is in need of some refurbishment, there are scuff marks on most of the walls and the carpet needs replacing. The staff were lovely and extremely helpful. My room was not cleaned to a sufficient standard and I ended up cleaning the shower and toilet myself before using them. The bed was comfortable, however it was hot and stuffy in the room. There was a fan attached to the wall but this was not good enough for the size of the room. I did not open the window due to being on the ground floor. The food was awful and expensive for what it was. The Premier Inn would have been better and I regret staying here.

This Hilton is really in need of some TLC, as it looks really tired in places.

- We stayed in a room starting with 300, down on the lower floor. The walls of the corridor to our room were scraped, scuffed and it all just felt a bit dingy.
- The main bedroom itself wasn't that clean, there were tablets from a previous guest (paracetamol or similar) on the floor, and my socks had blonde hair over them after walking around the room (I'm brunette).
- Our bathroom needed some real attention, the bath had big gouges and scratches in it which had turned brown on the base and lip where you step in, and the grout was crumbling out of a large number of the floor tiles. There was also no toilet brush which I thought was odd!
- *Please bear in mind there is no general lift for taking luggage to the top floors, only a disabled access lift which you need permission to use.*

We didn't use the pool or spa, so I can't comment.

On a positive note:
- The staff were all lovely and very helpful, even at 1am when we came back from a family wedding!
- The breakfast was quite nice with loads of choice, and had a nice view out onto the grounds.
- We slept well, our bed was comfy and it was pretty quiet (I unfortunately can't say the same for my family who stayed up on the top floor and were kept awake by other guests).
- The welcome cookie on arrival was a nice touch.

Overall, not the quality I would expect from a Hilton hotel and I don't think the price was worth it.

Staff and service very professional. Food excellent (room service dinner, and breakfast in room). Not aware of a lift so carried case up 2 flights which was OK for me, but may not be for others so make sure you ask for a porter. Room was quiet and comfortable. Pillows as soft as clouds but bed a little firm for me. Would stay here again definitely.

We stayed here for an anniversary celebration. In particular my partner and I were very excited to enjoy the spa facilities of the swimming pool, hot tub, steam room and sauna. Unfortunately all of these spa facilities were really quite disgusting. The floors in both the men’s changing rooms and around the pool were covered in bits from peoples shoes and socks, wet from a few days worth of people using them, toilets were dirty and smelt. There were even old ear buds (used!) on the sauna floor. The changing room showers had empty soap dispensers and some around the pool did not work leading me to wonder about the cleanliness of the pool and hot tub.

Having really been looking forward to our relaxing night’s stay, it was sad to see my partner choosing not to use its facilities.

I did speak to reception and the duty manager. Both were friendly and helpful. After assurances it would be resolved we tried again the next morning.
It was better for sure but some of the rubbish laying around in the spa facilities were still present. The website talks about how much extra cleaning is done for guest peace of mind and safety but clearly this is not the case.

I do not feel this is a staff issue but perhaps a lack of investment in key areas of the building. Theoretically, this Double Tree has everything it needs to be a wonderful hotel but needs some serious attention.