Nice stay overnight at the Best Western. Breakfast at the grill outside the hotel was great with plenty of choice. Beds were comfy and the rooms were clean and spacious. Staff were lovely and very helpful when I requested some extra amenities.
Only downside is no plug next to the beds only on the desk which isn't convenient in this day and age with phones and tablets that are needed for alarm clocks that need charging. However i pulled one of the beds out in the twin single room I was in and found two wall plugs, crisis averted.
The Beauty Expert Kemp
Very comfortable bed, clean room on first appearance but I think a bit more attention to detail by the cleaners wouldn't go a miss. I had a room that had a window in the corner that was double double glazed and that was great didn't let in any noice, but the roof window was very very noisy with traffic and also let in quite a draft as well and being over the bed not great. Very helpful receptionist who came and helped sort the TV out didn't take her name but her customer service was great.
Michele Temple2 years ago
Lovely hotel very clean, staff very friendly. Beds are comfortable ( I don't normally sleep well due to pain, but I had a 3 great night's sleep). My only grip was that we had a disabled access room which was lovely and big but the toilet was very low (not a disabled raised toilet) and the shower was in a bath so was no good if you can't get in the bath. The rooms are warm but we left the bathroom window open to let a breeze in and the road noise was not too bad. I would stay here again and would recommend it.
Claire Milburn2 years ago
Fantastic stay... Dietary requirements were catered for at breakfast and dinner. Great quality food too.
Friendly and welcoming staff were very accommodating of any specific requirements. There was no air conditioning in our room but there were fans in the room to help. Still a very warm room. Towels supplied were too small to use after showering.
Very easy access to Alton Towers resort
Cameron Barr2 years ago
Stayed for two nights.
The location of the hotel was perfect for where we were visiting. We had a family which was of a decent size but poorly laid out and dated.
Room temperature was outrageously hot which made for really uncomfortable sleeping conditions and even sitting in the room in the evening was difficult.
The sink being in the sleeping area wasn't particularly good for privacy. The shower could have been cleaned better.
Breakfast was good, the server was very pleasant, eggs were cooked fresh and the food was piping hot. The selection on offer was also very good.
Ian smith2 years ago
Amazing, friendly, helpful staff who are happy to oblige when required to do so. This is shown by everyone from the waitresses all the way through to the wonderful restaurant manageress. It was a pleasure to have met them all. In regards to the food and drinks we found the prices a bit too high for the type of food that was served. The drinks that we had were rather expensive for what we got.
Mark Owen2 years ago
I have been using this hotel quite frequently during the past 2/3cmonths. I am from this area but lived on Surrey for the past 25 years and I come to visit my Mum who has advanced dementia. Always liked this hotel. Its clean. The beds are mega comfortable. The receptionist who was on duty when I arrived on the 2nd of June is absolutely lovely as is the young lady who sorts the breakfasts out in the morning. I will be using this nice hotel again.
Mike Perry2 years ago
Very disappointing. Disabled access was terrible - the only two disabled parking spaces were occupied by a van or minibus, there was a significant ridge into the main door which needed two of us to get my father's wheelchair in and the closer on the (accessible) bedroom door was so heavy dad couldn't hold the door causing more wheelchair problems. My room hadn't been properly cleaned - black hairs in the handbasin as well as a rim of scum round it. We commented to the duty receptionist, who did apologise and suggested we talk to the duty manager in the morning - as it turned out, we really didn't have time since I had a train to catch. My sister, who made the booking, is a fairly regular user of Best Western, but I don't believe either she or I will stay at this one again!
Staff were lovely and very helpful when I requested some extra amenities.
Only downside is no plug next to the beds only on the desk which isn't convenient in this day and age with phones and tablets that are needed for alarm clocks that need charging. However i pulled one of the beds out in the twin single room I was in and found two wall plugs, crisis averted.
Friendly and welcoming staff were very accommodating of any specific requirements.
There was no air conditioning in our room but there were fans in the room to help. Still a very warm room. Towels supplied were too small to use after showering.
Very easy access to Alton Towers resort
The location of the hotel was perfect for where we were visiting. We had a family which was of a decent size but poorly laid out and dated.
Room temperature was outrageously hot which made for really uncomfortable sleeping conditions and even sitting in the room in the evening was difficult.
The sink being in the sleeping area wasn't particularly good for privacy. The shower could have been cleaned better.
Breakfast was good, the server was very pleasant, eggs were cooked fresh and the food was piping hot. The selection on offer was also very good.
In regards to the food and drinks we found the prices a bit too high for the type of food that was served. The drinks that we had were rather expensive for what we got.
My room hadn't been properly cleaned - black hairs in the handbasin as well as a rim of scum round it.
We commented to the duty receptionist, who did apologise and suggested we talk to the duty manager in the morning - as it turned out, we really didn't have time since I had a train to catch.
My sister, who made the booking, is a fairly regular user of Best Western, but I don't believe either she or I will stay at this one again!