Room was super comfortable. Beds were outstanding. The hotel is a great place to cool off during 37 degree heat. Can hear a bit of corridor noise from the room that would be my only niggle. Lifts are super quick and silent - feels like you haven't gone up or down even though you have. The breakfast spread is very comprehensive and well stocked. The bar is also very well stocked and has almost anything you would want. The garden area is beautiful and so nice to sit in and relax. The spa is amazing - it was included with my diamond membership and we loved it. The pool, hydrotherapy pool, sauna and steam rooms were just a brilliant way to spend a few hours.
Bonnie Teng301 days ago
Stayed 2 nights. Friendly receptionist. The room is clean and has decent space for storing 2 big suitcases. Plenty amount of food selection for breakfast. Spacious free parking within walking distance. The only minor thing is that there’s no door or curtain for shower and floor can be very wet.
Naomi Moody331 days ago
Lovely spa and atmosphere, well worked with the space available. Had a nice pregnancy massage too - was very gentle. The only downside is that it’s all a bit chilly! Wore our robes the whole time and found every room except the pool cold. Takes away from the relaxation a bit!
Ann Ingham362 days ago
Lovely clean hotel. Very spacious not cluttered. Light and airy. To say its a large hotel, hosting a wedding on the weekend we were there, did not feel overrun with people. Food was lovely and reasonable except breakfast, I think nearly £18 for a breakfast is a bit steep!!! Spa was lovely and relaxing. Room was clean and simple. Bed was comfy but could do with a couple more harder pillows but I could have asked at reception. Staff were knowledgeable and friendly
Only downside was the bar on Friday evening, it was busy and definitely need more staff behind the bar took far to long to get served.
Emily Hunsley362 days ago
Nice hotel, stopped on route to another location to rest up for the night.
They were very busy (on a Wednesday night) so I would suggest booking in advance - this includes dinner, as we had to wait a little while for our table.
The only thing I wasn't too pleased about was the noise - the water pipes were very loud in the room so you could hear when any other room flushed a toilet, washed their hands or used the shower. It didn't wake me up but it was disturbing trying to get to sleep.
Otherwise the staff were fantastic and there was a warm cookie on arrival so overall very happy.
Simon Edwards362 days ago
We loved our spa day, it was truly amazing and we'd definitely go back. There were a couple of complaints though: 1) We turned up for the 1 course dinner and nobody was around, so we assumed we just had to take care of ourselves so we grabbed a plate of food and sat down somewhere. Someone came over looking at us confused 10 mins later asking about what we were doing. We explained that we had a 1 course meal and grabbed some food. They told us that we were actually meant to get a completely tailored experience in another part of the food hall. Anyway we were already done with our food so that was a bit of a waste. The staff were kind though. 2) Please... enforce the no photographs rule in the pool. It always felt like we were being recorded or photographed because everyone was taking pictures in and around the pool. We couldn't relax at all. I don't even know why people come here to relax then go on their phone in the pool? Bizarre!
Tim Youd2 years ago
Was here for a wedding and in itself it's a lovely venue. Stayed in a nice modern room. Breakfast is good with plenty on offer. The downside is that staff need more training.. When we ordered a whisky we got a gin and when we ordered a raspberry gin we got a raspberry vodka.. Prices were high too!
Justin Fletcher2 years ago
Fantastic place to get away. The staff are a joy and make you feel very welcome. Be aware though that children under 16 are not allowed in the pool or spa facilities. It does not tell you this when booking a family room, even after entering the age of the child. This particular policy is on the lower portion of the spa page on the website and not obvious at all when booking.
Food was lovely and reasonable except breakfast, I think nearly £18 for a breakfast is a bit steep!!!
Spa was lovely and relaxing.
Room was clean and simple. Bed was comfy but could do with a couple more harder pillows but I could have asked at reception.
Staff were knowledgeable and friendly
Only downside was the bar on Friday evening, it was busy and definitely need more staff behind the bar took far to long to get served.
They were very busy (on a Wednesday night) so I would suggest booking in advance - this includes dinner, as we had to wait a little while for our table.
The only thing I wasn't too pleased about was the noise - the water pipes were very loud in the room so you could hear when any other room flushed a toilet, washed their hands or used the shower. It didn't wake me up but it was disturbing trying to get to sleep.
Otherwise the staff were fantastic and there was a warm cookie on arrival so overall very happy.
1) We turned up for the 1 course dinner and nobody was around, so we assumed we just had to take care of ourselves so we grabbed a plate of food and sat down somewhere. Someone came over looking at us confused 10 mins later asking about what we were doing. We explained that we had a 1 course meal and grabbed some food. They told us that we were actually meant to get a completely tailored experience in another part of the food hall. Anyway we were already done with our food so that was a bit of a waste. The staff were kind though.
2) Please... enforce the no photographs rule in the pool. It always felt like we were being recorded or photographed because everyone was taking pictures in and around the pool. We couldn't relax at all. I don't even know why people come here to relax then go on their phone in the pool? Bizarre!