Mercure Cardiff Holland House Hotel & Spa

Great location just on the edge of the city centre with everything within walking distance. We stayed as we were attending a conference but I would definately stay again if visiting the city. The reception area, restaurant and bar all seemed to have been recently refurbished and the breakfast was nice. The staff were exceptionally friendly and helpful. The rooms were a great size and from the top floors you get an amazing view. Everything was clean but the room was slightly tired but had everything you needed. The spa, pool and gym were an oasis of calm. Had a great stay.

Our stay at the hotel and Spa was amazing, the staff were both friendly and professional, nothing was to much trouble for them. On arrival they found out that my Mother was celebrating her 85th Birthday so they upgraded our rooms and gave us complimentary drinks. As we sat in the bar the staff came over with a slate tray with a choice of cakes for my mother with Happy Birthday written on the slate. My mother was extremely grateful and they made her birthday that extra bit special. We will definitely be returning to this hotel and spa again I can highly recommend it to anyone.

It is a nice city centre hotel. I'd say go down to breakfast during the busier period because the turnover of cooked items is higher and the pastries and eggs are nicer that way.
The scrambled eggs were some of the best I've had at a hotel buffet!

Pool nice, but a little small for such a massive hotel.

Staff very helpful, thank you!

A stressful experience! Our first spa trip. Reception staff ignored us for 5 minutes at check in while they worked on their laptop, then reluctantly handed the room key over with no explanation or welcome to the hotel. We’d booked for a dinner, lunch and spa treatment. The receptionist booked us in for dinner and told us we needed to book our spa treatment at the spa. Found our own way to the lift and guessed what floor we were on based on the room number. When we got to room we found it was dirty and outdated. The bathroom is full of cracks and the door is in a state. There was a mini fridge but it was empty. I think there were good views but it was hard to tell through the filthy windows! Then I tried to get back downstairs to the spa- a big mistake as all the lifts had stopped working! Walked down all the stairs to find that they only went to the external fire escape. After about 20 minutes I found a working lift. The next day we had lunch and a spa treatment booked. The robes provided were far too small, and when I queried this with the spa I was told to ask at the downstairs leisure section.. which was unmanned. We had preordered our lunch for 1pm as instructed. Our sandwiches did not arrive until 1.30pm, however my wife’s cheese and ham sandwich came with pickle on which was not on the menu. When queried we were told that the menu we were shown in the spa was wrong, as some sort of implication that this was our fault! We then waited another 15 minutes for a replacement sandwich which did not arrive. We gave up and went to Starbucks! After this we didn’t go to the spa as we didn’t want to interact with the rude staff any further. A waste of money, we will be warning our friends and family not to come here!

Visited for a spa and afternoon tea day.

Customer service was amazing all day!

The pool area seems a little dated and could do with a bit of freshening up.

Not enough beds as people were "holding them" but didn't use them during the time we were there.

Afternoon tea was delicious, scones were so fresh they were falling apart.

Could perhaps do with a bit more privacy, we were in our robes with swimwear eating in the same place as a group conference at the time. A bit awkward I imagine for both parties, perhaps a privacy screen could have been introduced but that's me just being pedantic.

Again service for afternoon tea was amazing, couldn't fault it.

I had a full body massage and this was amazing! I'm sorry I can't remember the name of the masseuse but I think she found every knot in my back! Worth every penny with the relief from having a bad back for a bit.

Fresh iced water provided in the treatment area and tea/coffee provided. Again being pedantic, maybe a fruit juice would have been nice for a little flavour but that's me just trying to find some additional feedback.

The relaxation room was #bliss ! I could have quite happily stayed the whole time in there! And visiting at Christmas time, the Christmas tree was a bonus !

Overall absolutely loved my visit and would highly highly recommend!

Breakfast good, evening meal way below worth having. Slow service, crispy chicken was crispy not just the skin it was dried out. Fish was poor quality and the skin not removed so spoilt the taste. Chips were under cooked. Reception Staff warm and friendly. Room really good. Location great. Would come back for sure but eat out for evening meals

Had a lovely stay here, check in was quick and easy, room was clean and a good size with a comfy queen-sized bed, bath and shower. Each room had it's own adjustable thermostat which was amazing during the colder days. The full length windows also made for excellent views over the city. It was great to have the spa downstairs, really wish the steam room had been working though! The breakfast was incredible, with a beautiful spread put on every morning including cooked breakfast, fruit, nuts, yoghurt, cereal, juices and coffee.
I would stay here again but there were a few things I'd change next time. To do early check-in online you must pre-authorise £200 to be taken from your bank account in case you want to use extra hotel services which can be charged to your room. Next time, I would check in at the desk and wait the extra time and opt-out of pre-authorisation rather than worry about how long it would take to get the money refunded back after check out. There was no clear information on room service and when we asked at reception the receptionist didn't know, there was an 'in room drinks menu' but it didn't specify if this included the price of delivery so we did not risk it. We would also have appreciated information on parking at the hotel in advance. There is no information on the website and my email asking about parking did not get a response. When we arrived we found it was £18 parking per day but we had already booked NCP Knox Road (similar price for the 3 days) which is about a 3 minute walk away as rent-a-parking-space type website reviews suggested parking space availability can be an issue there.
However, overall the few minor negatives were overshadowed by a lovely weekend, the great location right by Queen Street and a lovely warm room to return to. Thank you.

Nice big room, bath and shower, big TV, fridge. Pool looked adequate, but didn't use it. Great location, 5mins walk into town centre. House keeping were a bit keen on morning of checkout, didn't have to leave until 12midday, but got 4 knocks between 9.30 and 11 am. Guessing the hotel was fully booked that day. Overall a good stay at a good price. Would definitely stay again.