Jump In Trampoline Parks: Enfield

We have had the best time in the trampoline park the staff are so nice here there really here to help in any way possible. there is so many things to choose from just a whole day out

Very disappointed with this place.

Made a “Relaxed” session booking which is geared towards specifically to children with SEN needs and supposed disabilities.
The session was nothing of the sort.

As my little one is unable to walk but lives the sensation of bouncing I had to jump with her to get her bouncing the way she likes.

I had management tell me that I couldn’t do this because only one person is allowed to jump in the square set at anyone time. As I explained to them for a child who does not have the ability to jump of her own volition like peers of her age how is she supposed to do it?

I asked the manager Kelsey if these SEN sessions were only for children with Autism, ADHD or or other behavioural needs and not those with more complex needs, such as mobility issues, because if so the site should outright express this. Kelsey couldn’t answer the question.

All the staff there are children who are first jobbers and really do not have a clue how to run the place, because no one could answer simple questions.

Moreover, for a place that has a wheelchair ramp to get to the trampolines and soft play area… how on earth are there only toilet facilities upstairs?

I was unable to go to the toilet because I couldn’t leave my little one downstairs on her own and it was way too much to carry her up the stairs and then leave her to sit on the toilet floor without a her wheelchair whilst I relieved myself.

Certainly, cannot reasonably recommend this place to anybody with a child with the same conditions as mine.

Oh and the sun dried tomato, mozzarella & pesto panini was ice cold in the middle. Not properly cooked at all. Glad it wasn’t a meat filling as I’d probably would have gotten food poisoning.

The service on offer was poor.

If I could not have given a star at all I’d feel much better about writing this review.

Sweltering temperature inside, even with windows open. Lack of lift / accessibility facilities - had to carry a full baby buggy and party decorations up two flights of stairs.

Kids loved playing there, the adults had a harder time

We had an amazing sleepover last night at jump in Enfield! Sam and Paige were fantastic hosts and the 30 children we took for a sleepover could not have had a more amazing time! Everything from the welcome to the movie, jump sessions, food and all the extra added bits was absolutely amazing! Thank you so much for an incredible evening! We are already planning the next 1! X

We had a brilliant time at Jump in this afternoon, all the kids had loads of fun with so much to do! They really enjoyed the rock climbing, all the trampolines and the new inflatables! All the staff were super helpful and very pleasant. We will definitely be returning! Thank you for a great experience and making it soo enjoyable.

Shaniya was the host for my son's birthday party this morning. She was friendly, helpful and dealt with all my queries - we've been here a couple of times for parties and she's one of the best hosts we've had. All the kids had a great time - thank you!

Revamped area is much better than before but there is still much to improve on:
-Enthusiasm of the staff matches that of a goldfish trying to swim through syrup.
-Whilst here I've watched the teenage staff sit together and chat with no one on the service counter.
-The activities are decent value for money and the kids have a great time, however, the value, quality and speed of service for food and drink leaves much to be desired.
-Inconsistent approach from staff: I was asked to wear a high visibility jacket whilst supervising in the jump area. I watched 4 other parents do the same without being approached. I would question if the staff have any training in safeguarding.
-Generally messy although not busy. Would be nice to have tables cleared away when they are no longer being used.
-Lack of accessibility for persons of reduced mobility.

Would I return? Yes. Just don't have any expectations for food and service.

Great place for kids and adults
And a great place to rent out for your party