Stratstone Land Rover Cardiff
13-15 Hadfield Rd, Cardiff CF11 8AQ, United Kingdom
3.5
416 reviews
8 comments
FR82+2V Cardiff, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
I spotted a lovely RR Vogue SE on the Land Rover website and submitted an request for further details.
I spoke to Rob Feasey who was absolutely first class and swiftly arranged a favourable trade in valuation the same day which really sealed the deal.
After their inspections the Approved RR looked practically brand new. Rob arranged a subsequent test drive after my initial inspection with the handover shortly thereafter.
Could not have asked for more, thank you Rob for your diligence 🙏
I bought the car from January the delivery man, the car to me they broke Front Right Exterior A-Pillar Trim and then I call to Stratstone they say to me take u car to any Land Rover near by 2 I say I’m not happy with they deal because I bought the car should you bring me nicely nothing wrong with the car and then when I take to Lond Rover they find out it was something wrong with the engine as well. I told them so you go on Tt you can fix it. Is it free for you but still I’m not comfortable with the car I sort out this one again is something wrong with the car. I take to Ranjo over again and they fix for me. Again I complain as I’m not happy with this car skip, wasting my time too and make me a call to drive. I’m not comfortable with this car. I’m not happy at all they say to me we can I give you owe for annual service free I say it’s okay after that again happen car something wrong with me I take to Land Rover . Still, I wasn’t happy with the car they didn’t accept the car back refund money to me back give me less money and they waste my time the north good service and now again is something wrong with the car. Is it go wrong with a suspicion? Maybe 100 time i email to manager, she doesn’t help me at all The customer service is 0 out of 10. Please guys, nobody trust them for anything buying car from them still my car every day. New problem new issue it’s Showing if I say anything to them could have a go issue they say you go warranty before you sell the car you have to check everything and then give to Customer . 🤬🤬🤬🤬🤬 I deal with ( Rosslyn and Laura Baker )
Arsalan M
I deliver and collect cars from all over the UK to many different branches and dealerships. I don’t usually write reviews but your level of customer service and professionalism made me feel it was necessary.
I’ve dropped cars off and collected from this branch quite a few times and it is the most professional branch I have dealt with - not just the once but every single visit. You are seen to so quickly and your staff are so polite and helpful, cars are ready to go and the process is so straightforward and quick. Paul who deals with drivers deserves credit for making the process quick and you’re made to feel very welcome and at home. It’s a benchmark for how all dealerships should do it.
One of my most favourite places to collect or deliver and if I did decide to purchase in future I would certainly be going to this Cardiff branch as the customer service is spot on and everything seems to be done so professionally.