Dreams Walton-on-Thames

Impulse buyers are truly safe at Dreams Walton on Thames. In our case the "sales" person who dealt with us seemed totally disinterested in anything other than his own particular tastes and preferences. I came ready to buy and enquired about a particular bed. Only when I pushed him on the price did he grudgingly go away to check and then discovered the bed was on sale at £70 below the price tag. His lack of interest caused us to walk away, leaving the store completely empty of customers. One wonders how these stores remain in business when their sales staff are so unmotivated.

Bed was of good quality however my 87 year old mother in law was left with an unassembled bed due to an order mix up. Fortunately my sister in law was able to come to the rescue. It would have been helpful if the delivery men had bothered to contact their office to explain the situation. Feeling very let down at the point of delivery and would hesitate to order further products .

We arrive to the empty store with a budget in mind. We told the staff and they showed us 3 different mattresses. As it is an investment we wanted to make sure we were confortable with it. Every time we gave them feedback of how it feels they were giving us reasons of why what we were feeling was not correct or making jokes with those reasons. At some point we mentioned one of the mattresses was kind of soft and one of them laughs despectively as she kind of make the other guy notice we have no idea what we were saying...

Additionally, when we asked them to try another mattress slighly over the budget, they mentioned a couple of times that it was out of our range. It is not nice how they underestimate their potential customers assuming for some reason we deserve sleep on a cot.

Finally, I had the feeling they were pushing us to buy whatever regardless we liked it or not, saying we can exchange it withing 30 days. It was like our opinion doesn´t matter.

To sum up: regardless the quality of their products, the staff is so unprofessional that I seriously recomend to avoid this store...

We cancelled our Tempur mattress order from a well known department store after discovering a Cool touch version of the same Sensation elite model which was exclusive only to Dreams. Our Superking bed was not only £100 cheaper, there were also 2 free tempur pillows, and other offers totalling to £210 discount. Ioana at the WoT store was brilliant, got us to try the Sleep match bed which confirmed our selection and was very careful about helping us try the mattresses hygienically which was important to us. Our mattress was delivered in just 1 week by Dreams own delivery crew Matt and Craig who were brilliant in handling the very heavy mattress and removing our old mattress calling us twice before delivery. Really didn't expect such a pleasant experience buying a mattress!

Average service. We required a mattress urgently.
On our first visit they were disinterested if they sold the mattress or not even though new stock was due to come in as we were informed. We purchased the mattress anyway due to convenience. A few days later when we had arranged to collect, we telephoned en route to the store to advise of our arrival time. Upon arrival the mattress was not ready for collection downstairs so we had to assist the store assistant to carry this down steep stairs which is unacceptable. The response was that they were too busy to bring the mattress down for us. Chris was very helpful throughout the transaction.

Sorted us with everything we needed very effectively. Staff were incredibly helpful and were able to assist with any questions we had. Prices are reasonable for the quality and there is a good selection of stock within the store.

Baught a frame and mattres from here with the help of Chris who ensured we got a great deal.

The staff were very welcoming & friendly. The staff were very knowledgeable. The mattress & divan I wanted, was over priced, nearly £2000.00 for a mattress & divan is very expensive. They only give you one years guarantee on a mattress, then if you want a extended guarantee you have to pay another £80.00, so I have decided to go elsewhere where I can get a 5 year guarantee on a mattress.