AHP Suffolk, Riverside Clinic

Efficient service for health. I went here for a blood test and the staff were very quick to see to me. You get a numbered ticket after checking in at the reception and wait for your turn, I was 4th in line and it took around 10 minutes.
Car park entrance is dangerous, too small for two cars. The location is easy to find.

This was a really interesting to me as a NHS private contractor myself ( optician , most opticians have a contract to supply NHS sight tests ; and this clinic is a private contractor to the NHS ). I had been feeling unwell for a few weeks and had had a phone call with my own surgery .
Then on Sunday I used 111 online because I just couldn’t see an end to how I felt . The whole process was wonderful . Patient , knowledgeable, capable and pleasant people called me and arranged everything . I then saw Namisa ( I hope that is the correct spelling ) a nurse practitioner who was superb . She listened attentively and I think had an inkling of what it might be and went to work with a good old school methodical examination . Ears then chest . And really taking lots of time on the chest .
She called it . Pneumonia she said and the treatment is 500 mg Amoxicillin three times a day for seven days .
For two and a half weeks I was unable to work . Two hours after the first pill I could feel I was getting better . Today ( Monday , the next morning ) I am ready for a very busy week .
Of course I am proud of the NHS however I got the impression that this private contractor has recruited top people , paid them well I suspect and also perhaps they get to chose the days and hours they work . They all seemed so refreshed and refreshing .
The only judgment I make here is on the quality of service which was excellent .
It does raise a question of whether we as a population might need to accept that we should eat less, drive less expensive cars and work a lot more productively so we can pay lots more to greet people for our excellent healthcare . Personally I would rather they had more more money so they can keep doing the vitally important job they do for us .

Parking OK, but entering and leaving the grounds was made a little perilous by the roadworks outside.
Reception spacious and safe, with supplies of sanitising fluid easily available, but noticed at least one patient waiting who was not wearing a mask.
Were seen quite promptly by a most courteous and interested medical practitioner.

I've so far had a fantastic experience here. The physiotherapist I'm working with is understanding, patient and gentle.
Only criticism is that after referral they said I would hear within a couple of days, but a couple of weeks went by and I didn't hear - however after chasing they were quick to sort it.

Tried to book my wife in for self referral and still unsuccessful. After sending me an email with link attached to complete my referal i tried to log in with link given to me by email only to be told invalid email address. Frustrating or what ??

Only took my daughter there for a scan. She was full of praise.

Standard physio appointment, clean setting throughout. Staff friendly

I have been here many times but not since 2020. Its situated town end of Landseer Road pretty much opposite Clapgate Lane turn off.
You can get bloods done there although as I recall you do have to book and stand down a narrow corridor most of the time, reception /seating area is very limited. In the larger waiting area (main reception area) Physio appointments and physio gym. The gym or gyms are situated upstairs no good to people who go there with mobility issues. Staff are nice and friendly.