The Warm Welly Company Ltd
Hillfield, Walton, Brampton CA8 2AZ, United Kingdom
4.2
23 reviews
8 comments
X7J7+99 Brampton, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
I bought some for my husband and he was absolutely delighted with them because of the comfort but after around year of light use, BOTH soles developed holes. If it was just one foot, I'd have replaced them assuming it was a one-off fault but both boots getting holes at the same time? And at £75?? He's by no means a heavy wellie user, not a farmer, dog walker or even daily wearer. I was really shocked at the durability and he told me not to buy him another pair.
I was delighted with mine too, although they do come up big and one was slightly bigger then the other which was a bit annoing. Yesterday I put them on and found a large hole on the front where the rubber has perished. I'm gobsmacked as they don't get worn more than once a month and are stored inside away from sun, heat or anything that might cause it to perish. I am feeling awful now that I've raved about these wellies to others, several of whom have gone on to buy some. They're comfortable and warm but haven't lasted. I know wellies don't last forever but I'd expect much more wear out of them, especially since I barely wear them.
This is a fantastic company to deal with and the customer service is second to none. I would have no hesitation in recommending them to anyone.
** Update on this, if I could give more stars for customer service I would. Emailed with a query on my wellies and had the best dealings with Simon I could wish for. He went above and beyond anything I expected and had only emailed to see what I had done wrong. Thank you soo much and long may business continue for you 😊