Welfare Pharmacy

Male Pharmacist - 20mins late after opening hours, with no apology to customers or staff for tardiness.
Transpires individual is Practice Manager - setting a bad example to those managed who did everything to be prompt, polite and apologising on Pharmacist’s behalf.
Informed that this is a regular occurrence - which is both disappointing and discouraging.
As a manager - there is a responsibility to lead by example.
Advice;
- adjust opening hours to 9am Mon-Fri such as there is no tardiness in future
- or arrive promptly like everyone else.
On the odd occasion where mitigating circumstances make tardiness unavoidable informing staff will enable customers to make informed adjustments (going elsewhere, arriving later).

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to reiterate, all other staff were friendly, welcoming, polite and helpful.
Arriving after 9am would probably avoid such issues.

Very helpful and efficient service.

I came to fill an antibiotics prescription from my dentist. I arrived at 1:15 on a thursday. The hours state closing at 1:30. A bit close, but more than enough time.

Instead, when I walk up to the door, the lady inside closes and locks the door while looking right at me. She then points at the opening hours sign. Like, yes, I can see you’re supposed to close in 15 minutes, not right now.

Great and helpful staff. Service only got better over the many years I've been using this pharmacy. Highly recommended.

Really bad since changing from Gregory pharmacy.

Don’t reply to emails about dispensing a prescription but do it without telling you. Ended up at another pharmacy on weekend trying to get it and they couldn’t as a result. Really poor communication skills from the pharmacist. Both written and verbal over the phone. Incredibly unprofessional.

New person on the till absolutely clueless. Had to request a named receipt for my prescription which I always get and he was insisting they didn’t do them and had to show him it on my phone. He wouldn’t ask other staff and would rather point blank lie and say they don’t do things which they literally do. Then he was really snarky at the end wouldn’t hand over my prescription without confirming my address when I had already gone through whole process.

Changing pharmacy and won’t be going back.

Really quick lovely people More then happy

Great looking stock and friendly staff

Very kind and generous staff , extremely helpful..