Lincolnshire Co-op Birchwood Pharmacy

Good pharmacy with helpful staff.

Unfortunately I have received terrible service on multiple occasions over the years. The pharmacy has dispensed out of date medication on two occasions now making me question their stock rotation. I have also now been attempting to get some medication for over 2 weeks. Each time I visit they tell me that the medication was ordered but did not arrive so they would need to order it again. This is made worse by the fact I typically need to wait in a queue for 20-45 minutes before I can enter to be told I need to come back on a specific date. If I could avoid going in person to check I would, however it is very rare that my calls are actually answered (today I have tried calling 35 times already to check whether the medication they said would be available today is and will likely need to return in person). If I could give this pharmacy 0 stars I would.

Have always found the pharmacy very efficient & helpful..has never failed to fulfill a prescription, not like the other nearby pharmacy.

Today I came to the pharmacy with a newborn baby and my daughter with chest infection and Me being unwell too with breast infection and high temp. I was holding the baby as i forgot the attachments for my pram. I gave prescription for ready made spray and was asked to wait . I sat there for 25 min and finally as i was so tired got up and asked if it is ready. My prescription was still on side and 2 very relaxed man started to look for it . Worst experience! Have some common sense !

I spoke to the pharmacist on the phone and she advised on canesten cream for athletes foot. But when my partner went into the shop the counter assistant who said I spoke to your partner with the pharmacist but decided to go against what the pharmacist said and I had agreed on and gave her there own branded stuff instead of the canesten even though she was told by the pharmacist to give me. Only gets 1 star as you have to in order to right a review other wise it’s minus 5stars. She Needs a disciplinary as surly your not allowed to play with other people’s health.

Never had a problem here before but recently the service has been atrocious. Husband phoned to ask if our prescriptions are ready for 3 people in our household. Yes they were they said bar one person which they were going to get ready for us... arrived and the one person's meds that was not ready actually was yet had to wait 15 minutes for the other two when the person said they were ready.

Waiting in the queue for them the lady with the limp and wears glasses needs to have extra customer service courses on how to be nice to customers because her attitude is disgusting, snapping at people , being rude, abrupt...if you don't like your job then go elsewhere

Gone massively down hill

Myself and my support team have been collecting medication here for an elderly gentleman we support for several years.
Now the pharmacy refuse to put the medication in the weekly blister packs and we get a months supply of individually boxed medication (7 boxes at least).
Ever since we get numerous errors including medication given which isn't needed, labels/Mar sheets missing and today despite down to the last day of last months batch I'm told the next lot isn't due to be collected until next week as the last lot was collected on the 20th Dec.
The last lot actually started on the 16th Dec so would have been collected on the 14th Dec at the latest and I proved this to them when I returned with a signed mar sheet.
Clearly there is a lack of communication between them and the medical practise next door with false information being fed into the computer systems by incompetent staff which needs addressing!
Nina is lovely tho she's friendly chatty and smiles (other staff please take note)

Turned up to collect prescriptions...only to be told they were not ready. Sent through to them on Friday and now Monday afternoon..then the serving rep tells me one prescription they can not get into stock so I need to ring the doctor to ask for alternatives. What the duce? Why do I ring the doctor to inform that your pharmacy doesn't have correct stock, surely it's your job to have a closer relationship with the GP....a relationship whereby if you know you can not get stock you inform via technology not a Joe bloggs customer!! Unbelievable!