Dryland Surgery

Atrocious.
This surgery needs looking into.
There's one receptionist who acts like she's a warden at Alkatraz, not letting anyone in for an appointment.

Then there is the medical staff...after waiting two days for a callback (how they are unable to call people when they're not seeing many patients is Incredible), the Dr hangs up after one ring then phones back 5hrs later after 7pm.
A call I missed so now I have to wait another two days and hope Dr B actually allows me to speak to him.

None of us I'm sure are calling a Dr's surgery for fun. There are ACTUAL medical reasons yet we are treated like annoying time wasting flies.

Requested a document and paid, at the point of payment the lady said it would be 48 hours and now I'm being told it would be 10 working days. Even though I was told 48 hours. I need this document asap and was not informed that it would take 10 days. Lady I spoke to was rude and condescending and was not taking liability for telling me 48 hours!! Causing unnecessary stress at an already stressful time. Lady even put the phone down then when I called back she said she went to check with the colleague which I don't believe as I was not informed that she was checking anything and the line went dead!!

I recently moved to Dryland Surgery and have received the best service from a GP surgery in a long while. I’ve been able to both book an appointment on the day I call, as well as book an appointment in the future. The bonus is being able to see the Dr face to face. Amazing! Plus, the Dr I have been registered with, Dr Dravid, is polite, and interested in hearing what is wrong with me.
Whenever I have phoned I have been treated with respect by the receptionist.

We moved to Kettering 4 months ago and had to find a new Surgery. The process of registering went really well and the staff was friendly in assistingme with the process. My two little ones needed their routine injections, and appointments were made in good time. The treatment received from the nurses were quick, accurate and friendly.

Then my 1 year old got referred to the GP for a check up, the dr that assisted was kind, fast in her assesment and said that she will make notes and have another dr decide if he needs to be seen again.

I then received a follow up appointment that was made on my behalf, again. I phoned the surgery to let them know that unfortunately this time I won't be able to make the appointment assigned to me and if perhaps we can reschedule the review. The lady that assisted stated that the Dr's are busy and no other time slots are available, not this week nor next week. I explained again that I really can't make it to the surgery at the time given, she then said that I should try get a taxi to take me to the surgery (not knowing my situation at home) and when I said I really can't the tone of the lady changed. Which really disappointed me.

I do understand that GPs are incredibly busy and as far as possible I try to manage what I can at home and don't make appointments for no reason, every mom knows how difficult it is to keep little ones healthy this time of year especially. These appointments were made on my behalf, after managing for nearly 3 weeks with a sick child and then I'm treated rudely because I can't make it. What was even more upsetting is that there was no understanding nor was there any urge to find a solution 😕

I can understand that the NHS is under pressure and I'm always willing to wait and understand if nurses and Dr's feel rushed. But what I don't understand is why people, receptionists, feel the need to be rude and assume that all people are misusing the NHS or don't appreciate the effort made.

Very disappointed as the care received was really good, despite the rush.

Although I am not a patient at this centre, I brought my elderly auntie and uncle to the surgery many times in their later years. Dr. Beckett took the most exemplary care of both of my relatives for a number of years. I have not witnessed such a caring doctor / patient relationship as good as these in my own experience elsewhere.

I honestly would prefer to see my dogs VET. I certainly would at least be treated with respect even if I could not be treated. But then the result would be the same. This place is quite simply west of tax payers money. In 3 years I did not have a chance to see doctor. And question "excuse me how long it will take to process my documents" gives answer "as long as it takes".

It is hard to get a appointment with a doctor but every single doctors in the areas seems to be exactly the same. I have to say Dr Beckett is the kindest, most professional doctor I have ever come across. She will listen to your point of view and then give her professional opinion and advice. Such a lovely lady!

*Update*

Booster vaccination:

I was referred to 'Mawsley' clinic for my booster vaccination via Dryland Surgery (Kettering). The alloted appointment slots for Dryland Surgery patients was for one weekend (5 days notice). Unfortunately I work weekends 6-6. But, I figured that shouldn't be a problem, I will call and ask for an appointment during the week.

Receptionist:-
"Oh, no! Sorry, you can't come during the week as these are reserved exclusively for Mawsley patients only!!"

There is so much exclusivity and snobbery in getting this vaccination, that people miss the point in why everybody needs to get vaccinated!!

Dryland Surgery were not helpful whatsoever. It really is a lottery whether you have a good Surgery that is willing to facilitate these vaccinations.

Original complaint:

Dryland surgery failed to contact me for the Covid vaccination. We are currently going through the biggest health crisis to face this country in generations and the only form of communication for the Covid-19 jab is a text message! The rhetoric was 'Do not contact us, we'll contact you'. I do find it hard to believe that you did not have my number, but if that was the case, then why didn't you contact me via post! It's no good telling me, 'Oh! You were on our list to contact, sorry we couldn't get hold of you'. My address hasn't changed and neither has my email in over 18yrs. You have a duty of care to your patients and you've failed them.