The Hedges Medical Centre

Worst receptionist ever, if i could I would have given a -5 star rating. Once they left us waiting an hour because one of the receptionist had forgotten to clock us in, so people were coming in after us and they were getting seen before us, another time I ordered medicine from one of them, she confirmed to me that she acknowledged about my medication order and added them on the system and then 4 days later i call them and find out that nobody has ordered my medication. Impossible to get an appointment in the morning and when they talk they always talk in an unbothered tone, they treat you like they don’t have time for you. Stay well away from here!!!

Absolutely disgusted in this doctors surgery. Been suffering with constant illnesses since September of last year, and the times that I have actually been able to see a doctor I have been laughed at and told it's just my anxiety and been thrown a bunch of medication that does nothing. 3 times in the past week I have phoned as instructed by nhs 111 to be told theres no appointments after being on hold for well over an hour!! Time to refer myself to a different surgery I think.

If I could I would give no stars..
This surgery use to be fantastic but since covid it's gone down hill fast..
Ring at 8am in a queue for half hour to be told no appointments..
Need to see a doctor but can't for last 10 weeks..
Receptionists are very rude and haven't got a clue what there doing and couldn't care less..
I put in my prescription for my blood pressure tablets on Monday went to chemist on Friday to be told my prescription hasn't come through.. Went to Hedges to ask why only to find my prescription still in tray and not been seen. Receptionist said I should've put my prescription in at least 72 hours before, when I said I put it in on Monday and now it's Friday she still said it my fault its not been done..
Now I have to wait for my blood pressure tablets so I will have to suffer without taking them for aleast 4-5 days..
I just hope I don't get ill by not having my tablets but who cares if I do, certainly not anyone at this none caring surgery!!
Update got my prescription 9 days after I put it in then to find out they put my wrong tablet through now having to wait again.. So no tablets for 6 days..

This place is a joke. Half an hour on the phone just to get on the queue, after that another half an hour waiting for receptionist to pick up the phone and been told there is no spaces for today. They refuse to book an appointment for 1 year old child and suggested to go on A&E with problem which could be resolved by antibiotic.

Treatment has always been good but trying to get through to the surgery via phone is appalling.been tying to contact them for the last two days and left on the phone for over 25 minutes on each occasion....sent an E mail to complain but again no response.
Turned up for an appointment on wed 10/01/23 ( booked at their request not mine ) to be informed that I had been deleted from the their system and that I would not be seen.
It would be nice for somebody to at least talk to me, where is the duty of care ?.

Friendly and professional receptionists. Dr Malik: caring and assertive medical professional. Very pleased with my exchanges I had with the staff during my viral infection through October and November. I was able to request to talk to doctor when necessary and when it wasn't an option to speak to them on the day I rang because they weren't in or fully booked, the receptionists were happy for me to ring back. That was great. Thank you.

This surgery has always been brilliant . the receptionists are really helpful and always sort out my problem. The doctors and nurses are sympathetic and deal with my requests and the lady that does the cleaning and sanitizing to keep us all safe has done a really good job. I have been using this practice for a long time and I would never think of leaving this practice. My thanks to you all

They staff are lovely. But no amount of loveliness makes up for how difficult they make it to actually get through to book an appointment. Nor does it even begin to make up even a fraction of the time wasted waiting. You will NEVER been seen on time, lucky if you even get seen within the first 30minutes to an hour.

Dr singhs surgery on Sturdee Road has a fraction of the staff or doctors yet manage 120% times better at actually getting you in and seeing you on time.

Honestly, it's disgraceful. People have concerns to voice. Work to be at that they specifically made time for these appointments, when they don't get seen for a long time.