Woodview Medical Centre

I have been registered with this practice for almost a year now and I have never been more disappointed. My daughter has tonsils problems, and if it is not that it will be conjunctivitis, and so on, since November 2021 I had to call them every month sometimes even more often because she was so poorly, the receptionist doesn’t listen, and just takes decisions that she should not be allowed, she has never been seen by a actual doctors, only by nurses, or interns, who have to go out and ask for advised from their supervisor every couple of minutes, not very professional would say. After just requesting for her to be checked before our holidays to be made feeling as if I was exaggerating and told that she was ok, all kids had this, and until she was not worse (over the phone)because why predict.
We then had to go to the emergency while on holiday, on our first day to be told she had acute ando-faringitis and acute bilateral otitis medis,and that her ears where so bad that there was a high risk of her eardrums to burst because of the high cabin pressure on the plane.
When back here after finishing her treatment, I called for a follow up appointment and was told that if shw did not have simptoms anymore she was alright by the receptionist, after insisting I got them to call me and discuss my concerns and they did not want to see her and check her up, but they deemed that another 7 days of antibiotic would be needed.Just for clarification my daughter is 3y

Only got one star as you can’t give 0. This is the worst doctor’s surgery I have ever known. The staff are extremely rude and the service they provide is awful. Am in the process of leaving and changing to another doctors. I have also raised a complaint with nhs England as complaining to the practice manager gets you no wheee

All 1 star reviews tell you exactly why you shouldn't use the services of this surgery... The incompetency is treated as an art here... Unfortunately we can't change something that is this broken and the best decision is just to leave which we will do as it's a waste of time and nerves. If you can choose another surgery please do so and choose one that does have decent people at the reception.

Im shocked to read negative reviews. Ive never had any problems with this surgery. Ive always managed to get an appointment. Previous doctors ive spent ages trying to get through but never had that problem here. I have found the doctors, nurses and receptionists to go above and beyond and always so friendly and supportive. The nurse I saw today for my childrens asthma review was fantastic. She is amazing with children and it just showed that she really cared. I just want to say thank you to all the staff at Woodview.

I've just been there today to register and I felt the staff were rude, as soon as I come in I stood next the counter waiting for the lady young lady who was busy on the computer and all of sudden without even looking at me she points with here finger to move aside and when I said sorry she said yes so I can here you better and then she e carried on looking at computer while asking me what I want!!! Very rude definitely not registering now.

I would give 0/5 if I could. Unfortunately had to use this place for 30 years. Some of the doctors are okay, but it's hard to keep track of who is still there as they change so often. Some of the nurses are wonderful and deserve 5 stars, and a couple of the staff are nice. The problem is that one of the nurses is incredibly patronizing; she speaks as though you are a child. I'm sure she is reading from the stock response sheet. She read the wrong records off the screen to a family member and changed the medication. She uses your first name when she does not know you; this is very disrespectful to an older person. A bigger problem is one of the receptionists who answers the phone. One of them is lovely, really helpful, and kind. But the other one is the rudest, most argumentative person I have ever spoken to. She has shouted personal details out for all to hear. She has given completely incorrect information and argued about medication when she is not qualified to do so, and decides whether or not you need a doctor, when you are elderly and have a chronic illness because of her refusal, you then end up in A&E seriously ill. Several times, she has shouted at us and refused requests stating they were impossible. Yet when we call straight back and speak to the nice receptionist, the impossible is suddenly possible. She reduced my Mum to tears and gave her anxiety to the point where she wouldn't call the GP. I don't know how this person, who is so rude and with so little empathy, is allowed to work with sick and vulnerable people. If we call Woodview and she answers the phone, we hang up and redial until the nice receptionist answers. Luckily, she has a distinct nasal, rude and abrupt voice, she always answers the phone ready for an argument before she knows what you want, so we hang up and call back another time. We've started recording the calls from the rude nurse and the rude receptionist at the request of our solicitor. There have been so many problems here that the whole practice needs investigating by the NHS.

Trying to get a sick note extended is like trying to get blood out of a stone. They mess it up every time. Its ridiculous. And the prescriptions are ridiculous. Constantly mess those up. Some staff very rude and very unhelpful. Dr Kotecha is very unprofessional and rude.

The doctors at this surgery are brilliant, all the other staff on the other hand are something else! The receptionists ask what's wrong then determine who you see; whether its a doctor or nurse. After telling them that I don't want to see a nurse and need advise from a doctor they said I can't see one due to it being an 'minor illness'. I then went on to say that I have another issue - which was related to the first issue and she stopped me and said I need a routine appointment due to it being more than one issue. They are admin staff!!! not qualified professionals to determine what is right for you. Absolutely disgusting way to be treated, DO NOT Recommend - there is minimal chance in seeing a doctor. Rude receptionist. - Definitely will be signing up elsewhere, where doctors are available!!