DFS Kings Lynn

Had a small issue after a delivery over the bank holiday.
Spoke with the customer service team and they arrange a specialist to come out the following day.
The issue has been resolved promptly and professionally.

Staff are very helpful and cheerful. Our sales rep had just started that day but she was very well organised and knowledgeable. Clearly the staff training is of a very high standard. Highly recommended

Customer services rubbish 4 cancelled appointments from service team various excuses as for manager grant arrogant rude bad mannered no respect for elderly customers quick to push blame on to matt for everything if could would give them zero stars across board take your money and don't want to know

Avoid this company like the plague!
I will be posting my full email dialogue at a later date, but for now, I wanted to briefly share our experience so far using DFS.
1. Paid in full in Feb 2021, with staff advising delivery would be 9-11weeks.
2. Wrong info, vague follow ups, broken promises.
3. Six months later we have receive a damage corner sofa and chair, which will take a further 4 weeks before anyone will look at it.
4. Offered 10% discount on the order as compensation…take it or leave it. Or they would simply collect the goods and refund the order.

Absolutely disgusting service from a company this size. Watch this space for full dialogue of emails….they really have no clue what’s happening with suppliers and orders DO NOT PURCHASE FROM HERE!

I could sit in this shop all day as I love the calm and relaxed atmosphere, plus the staff are lovely and friendly which helps 😊

AWFUL LIARS
AWFUL, LEAD-TIMES ARE ALL LIES! ... We have been waiting since 16TH AUG for our sofa!!! Their lead-times are all lies and are just to get the sale through! The manager said we couldn't complain until the sofa arrives, which is just awful service! I will be taking this to the FOS as would've never brought a sofa from them if we were told we would've to wait this long!!! Still no idea if when we will get it....

No one available to help. Awful showroom for options available. Went to Peterborough and bought two sofas in double quick time

The staff on a Saturday were super helpful especially Grant and I believe the other man was Aaron. The week sales man wasn't really helpful at all. The sofas were good quality and well made. Looking forward to delivery.