JD Sports

If I could give a 0 rate I would, there is no such thing has customer service in this shop. Talking to the staff and they just start taking to one another has if your not there, I called in to check if they had a particular trainers and the guy on the phone said they did have it in that store . the guy said and I quote “we don’t do those trainers in this store” but my mum popped in has she lives close and surprise surprise there they were in the size I wanted. (Obviously I didn’t buy them) because clear my business isn’t needed I will spend my money we’re customer service is top priority. Will NEVER SHOP IN JD AGAIN.

Good place with very helpful and patient staff. Thanks to the young man who helped me pick the right trainers without just trying to get me to buy shoes.

Good selection of sports wear.

I visited this store to purchase some gifts for my brother I opted for new addidas trainers, Nike jacket, Nike neck warmer and a Nike Hat. Good selection of sportswear and designer trainers, I was really impressed with this store, the customer service was excellent I was served by gentlemen named Troy who was knowledgeable about products, offered advice and was genuinely interested in helping ( I went to the Brent Cross JD recently and no staff were interested so I was shocked to see how well I was served!)

I would thoroughly recommend visiting for anyone who wishes to purchase any new sportswear speak to Troy you won't be dissatisfied he will help and guide you.

The worst experience I ever had they don’t want to return my things until I pay for the return ! What kind of service is this what kind of store is this ! Why you put international delivery, and when it’s come to return they don’t have internal return! Are you serious !!!! The worst thing ever

Was so happy to return to shopping but then it was like a free for all with zero mask wearing compliance by staff and ultimately the customers too. Worst of all the manager who came to help with the refund was included in this. Won't be going back. I'll be heading to a safer branch

I walked in at 5:45, at 5:50pm I was told by one of the employees that he had been doing the area and that he had to finish before closing, implying for me not to touch the area near the door as he had been folding and hanging stuff. I asked what time they close, they said 7pm. Shocking attitude, just plain rude. I barely got to check any clothes at all. I was so frustrated I told the colleagues to call the manager. The colleagues also seemed uninterested in the issue and complicit of this kind of attitude. The manager eventually came up and he said he was sorry, but not really surprised by the whole situation.

I don't think I've ever felt like being kicked out from a shop 5 minutes after I walk in when I am trying to buy.

ridiculous. close the shop, it'd do the neighbourhood a favour.

Zero customer service. Rude and miserable staff. Shop is chaotic and Mismanaged.

I was absolutely shocked and appalled at the service or lack of service (shall I say), I received in this shop. I went there on two consecutive days as my son changed his mind about which trainers he wanted and both days, the shop was chaotic. Their scanners were not working on day 1 when i was there, so they couldn't even tell what size trainers they had in stock. However, rather than conveying this information correctly and politely to the customer, they didn't. It was conveyed in somewhat a rude manner, the staff looked fed up, miserable and not helpful at all.
This was the same attitude I observed on the 2nd day of my visit here, although they seemed to have more staff and their scanners were working, however there was still a lot of waiting around - which I didn't mind so much, they were busy. The issue came when they brought my son's trainers down with one foot missing. They couldn't find this for some time so I waited some more. My own pair of trainers, although they had them in stock, guess what!? They couldn't find the box. They couldn't find the box??? How is this possible, well I suppose the simple answer is the shop is totally disorganised and mismanaged.
Eventually my son's other trainer was found but not the box for mine. Anyway, I went forward to pay for these, I noticed a 10pence charge had been added to my total. I asked the (miserable) girl who served me and she said the 10p was for a bag. Hmm..a bag which I didn't ask for. I told her I didn't ask for a bag, so she mutters something rudely under her breath and takes off the charge. Don't get me wrong, I didn't mind paying the 10pence but my issue is that I never asked for the bag and she never asked me if I wanted a bag - it's the principal of the matter. On completion of payment, she rips my receipt and hands it to me, cuts her eyes and walks off. Wow!! So much for service with a smile.
I still really want my trainers as I can't find them anywhere else, but with that kind of service, I'm not sure i want to go back to JD Walworth 😕.