Sports Direct

Visited there today at around 3:30 and am extremely disappointed as well as (second hand) embarrassed by the service I got there.

Before I begin I’d like to specify that I’m talking about the larger woman who works there and can give more information if replied to if you need help identifying her. I came in to quickly buy some underwear and socks, went to the checkout and was already greeted by what was the most miserable face I’ve ever seen. No hello or anything just picked up my items removed the tags as she scanned it and didn’t even carefully place them down just threw them realistically. Once I had paid she just went to walk to walk away then saw I was still standing there so by this point I just put the items in my bag since I wasn’t offered one. She then said “take your receipt” instead of handing me it kindly. Not even “would you like your receipt” or “here’s your receipt” just TELLING me to take the receipt?!

I then came to realisation I had bought the wrong product let her know that I wanted to swap for different color and she miserably said “well we will have to get that refunded and start again then” as she sluggishly walked back towards the til. Despite her rude mannerisms after paying for it a second time I still said politely “thank you” and was smiley the whole time and she didn’t even respond to say you’re welcome or goodbye. This type of behaviour is not only embarrassing for such a big company, but is also hostile and I can promise you now if it was me on the wrong day or someone else there to experience that there will be a massive problem from her actions soon to come!

Her behaviour was so disgusting I’m not settling for leaving it here. I will be contacting the headquarters in Shirebrooke to make sure they’re aware of her behaviour and evidently by the 2.9* review for what’s meant to be a big company, a revamp in your staff or at least her gone is strongly recommended!

On the brighter side I am happy with the products I have bought - but this shop is in urgent need of a self checkout if they have staff as miserable as that.

Thank you.

I went to get skate protection guards this morning. The staff were so welcoming, friendly and helpful. I waited at the door with my dog while one employee went to check the stock. Another employee looked after my dog at the door while I went in to pay with my credit card. Great service. Thanks guys!

The staff and maneger are very kind and helpful I lost my item in the store they keept for me they are brilliant 👏

A big thank you to the staff at this Sports Direct store. Very kind, very helpful!! Thank you for going that extra mile today and completing my marathon prep! Thanks again!

Very helpful staff. They didn’t sell rugby studs but the guy managed to get me some spares for free.

Excellent service got my 10%discount from lovely manager this morning great and friendly people .

Edited- I have removed the id number of the manager in question to save her from any further embarrassment.

Asked for a refund. The manger that originally dealt with me refused to give me her name. She gave me her ID number instead ******. She asked for my name and when I refused she said that she would look through the cctv and then go through Google. Absolutely shocking. I'm left with severe anxiety. Still in shock now. I feel bullied. I see that other reviews left are of a similar nature. Can't believe this is being allowed to continue. The second manager did give me the refund because it was in my rights, to which the first manager said he would get into trouble for this. Please could you make sure that this does not happen?

Check out the upstairs for good male collection and the basement for female collection. The entry floor is meant for kids