Marco Pierre White Steakhouse Bar & Grill Cardiff

We were gifted a Groupon for a 3 course steak meal for two. On arrival we were given the set menu.l without much instruction. We arrived at 7pm on a Tuesday night and placed in close proximity between two other tables. Too close for comfort.
I will try to keep this review constructive.
15 minutes it took before the waitress asked for our drinks order.
15 minute later the drinks arrive and the waitress disappears. I let the person know at the till 10 minutes later that we are ready to order. The starter took a further 15 minutes and the main arrived at around the 8:30 mark. As I'm writing this review it's now 9pm and the plates have just been removed.
Edit: Dessert has arrived at 9:15! And in fairness the bread and butter pudding is pretty good! The chocolate brownie however is dry and generic.

Misc points:
They tried to charge us for 3 items on the bill that we didn't order.
The dessert spoon was dirty (minor).

The Welsh rarebit was a good experience.
In terms of the mains we both had steaks. My partner opted for the +£6 sirloin whilst I thought I'd suffer the cheap cut. Both were cooked medium as requested but somehow rubbery. Both of us had a good arm workout trying to cut them. Not sure why it took an hour to prepare this and not sure how they made a sirloin cut so rubbery. The triple cooked chips and the saltes fries were the best part of the meal.
The toilets were very nice despite being on a completely different floor.

TL;DR extremely slow service for mediocre food. Tired and Disappointed waiting. Steak was bad but desserts and starters were OK.

Horrific. Atrocious.

Wow. What an experience. We came for my birthday and we were absolutely shocked with the whole experience and customer service. This is the worst we have experienced in a long time. We have come here a few times and it hadn't been the best but today was horrific that It will take a lot to bring us back.
Firstly... we were taken to our table at 730pm. Lovely... however... 40mins later no service.. We had to wave over a waitress and asked for a wine menu... I asked her could we order with her due to the dleya.. she said no she'd get a waitress.. brilliant another wait...
Finally we ordered our wine! It was brought over by the bottle and lumped on the table. No please sir would you like to try the wine? No glasses delivered and no unscrewing of the cap. Glasses were then brought over and dropped to the table. One glass span for a few minutes.. waitress did not pour the wine just walked off. Not what you expect for a MPW restaurant!!
Ordered our food a while later!!!
Took an age to be delivered. May I add at this point the table next to us was served first however? Didn't get their drinks for 1hr. And then after 1hr told that the rose they ordered is now out of stock... horrific!
We had our mains delivered... no sides that we ordered... thrown in front of us... no offer of condiments at all!
No offer of refill of table water.
Steak was horrific, dry and just not edible! Not sure my dog will appreciate it. No steak sauce as per order.
I got frustrated and spoke to the supervisor as apparently no manager of shift... asked for mayonnaise and no delivery of what I asked at all.
Didn't eat our meal asked for a box and not one member of staff apologised or anything. Just brought a box. We waited an hour before our main was removed.
We were sat down at 730pm. I am sat here at 10.05pm with our horrible main in front of us uneaten and supervisor aware. No one has cleared plates or offered desert. Its 10pm. 2.5hrs later than when we sat down. Awful service. The table beside us eventually had their mains delivered and it was the Zane as ours horrific! They left immediately and their mains are still sat on their table 1hr later uneaten as seen in the picture. The table beside them left aswell with horrific service.
Avoid this restaurant I'm mortified to have booked it for my birthday. Such a disappointing end to what should have a lovely day.

My first time at this restaurant and it will definitely not be my last.
The staff were fantastic, courteous and extremely efficient.
The hostess Claire was superb.

I ordered the steak with garlic prawns. Wow! By far the best steak I have ever tasted

It was OK. We hadn't booked a table and we're very grateful when the could squeeze us in. Later noticed it was quiet anyway so there would have been plenty of tables. The place did look lovely and the menu good ( the one on line is slightly different and cheaper so they need to change that ).
Staff were polite although there were way too many of them so too much chatting and hanging around. Not attentive enough. One staff member dropped our drinks and it happens but no one came and helped her. They left her until she went off crying and my son started to pick up ice and wipe our table.
The bar is open to the hotel so when you get 2 drunk builders in, it spoils the atmosphere a bit. Instead of sorting them out the manager was laughing and chatting with them.The food was nice however mine was wrong and my sons very fatty but apparently that because he had it rare ???? 🤔
Dessert was OK, cheesecake in a glass but from the fridge so like a brick and couldn't eat it, sticky toffee was lovely. We had to ask for more drinks etc as no one checked on us or even asked and the door to the smoking balcony left left open so it was cold. It's a shame but these little things spoil a night when your spending good money. This place isn't cheap and staff need to remember that. It might be part of the hotel but they need to up their game. Not really sure if we would go again. My son enjoyed it but I was left a bit flat but the company was 5 star.

It’s good, but I think there are ways to improve. The service was fantastic. Sometimes a little too eager but that’s fine, it’s something to learn from as staff. Food wise, adored the starters, the scotch egg is a fantastic option and worth going for. Sever with a creamy mustard sauce which pairs so well with the yolk of the egg and the meaty flavour. A real highlight! The French onion soup was very tasty, it seemed like almost a more of a tomato base rather than a beef stock, none the less very enjoyable. The mains were a little bit of a let down, the roast chicken was very moist and flavoursome, as well as the mushrooms. But the fondant potato seemed under seasoned, the same goes for the spinach. They stuck out a lot on the plate as not reaching the flavour of the chicken and mushroom. My partners steak was cooked slightly under for the order. Same complaint about the spinach, and the chips we’re very good. Just a matter of seasoning, tightening the edges. Finally the mouse was superb with chantilly cream. Drinks were also fantastic, with a massive selection. Menu helpfully sets wines into their flavour profiles. Overall a good meal, but the mains a little bit of a letdown for the price.

After being seated at 5pm, we were served within 20 minutes and received our drinks almost half an hour later. our food didn't arrive until 1 hour and 40 minutes. after being greeted we were made aware there was no festive menu due to a delivery issue... but also no pinot grigio wine, no cottage pie and my neice ordered an appletieser which was replaced with an apple juice, but with no question to whether this was okay. on arrival, the food came out dead cold, the orders were wrong on many accounts (3 out of the 9 of us who ordered) so food was sent back for fresh dishes. my steak was filled with gristle and was not pleasant to eat, my partner's was tasteless and has since made her ill. my neice had a burger and although I understand beef can be served pink, the burger literally looked like fresh meat that hadn't been cooked. they didn't bring out our side orders until almost 20 minutes after bringing our mains out. thankfully the manager didn't ask us to pay a penny as we weren't prepared to as is, but considering we had visited before and the food and service was magnificent, it's a shame that I decided to take my family here for our Christmas meal this year.

among all these issues were the absolutely atrocious toilet hygiene. every bowl of the women's loos were stinking dirty, the floors and walls were awful and the ladies of the family had nothing but complaints before we even sat down to be served.

I would not recommend this place unless you're prepared for mediocre food and service for premium price.

As we were staying at the hotel attached to the restaurant, my husband and I made a booking for the three course set menu. Please be aware that this option is not available in the evenings (we did not see this stipulation when we looked online).

We both found the venue to be very Covid-safe. We were not seated too near to anyone else and the menu we were provided with was single-use.

Our waitress was incredibly friendly and accommodating, giving us excellent food recommendations, despite it only being her first week!

We both had the Welsh rarebit, followed by the steak. For dessert, I had the bread and butter pudding and he had the chocolate ice cream. The food was delicious and the steak was the highlight of our meal. For just under £22 a head it was incredibly good value.

Fantastic meal, started with the scotch egg which was very tasty and then the fillet steak with peppercorn sauce, the steak was cooked to perfection and the chips were thick and very crunchy. We will definatley go again.