Vets4Pets - Rushden

Easily found upstairs in pets at home.
Stairs and lift to get upstairs.
There's a groom room up there for doggos to get a pamper.
Ringing to get an appointment isn't easy, often they don't answer the phone.
Service was good, although every time I visit I'm never seen on time, this visit I was seen 37 minutes after my appointment time.
Do also check the pricing and ask for an invoice, they tried to charge me for treatment I'd never had.
Luckily I'd asked the price before visiting so I knew it was wrong.
It could be a really good establishment, they just need to be better at customer service and attention to detail.

My dog was an emergency. The vet and nurse made a quick efficient assessment and he was dealt with immediately. I was informed what was happening at all times.The receptionist kept me calm. My dog is thriving but needs to be monitored.

Really nice people who clearly care about your pets as much as you do, very quick to get emergency appointments. Only downside is they are not 24h for out of hours emergencies.

So much better than the previous vet we used, ive transferred 2 of 3 cats and will be switching the 3rd over soon. Value for money and such helpful staff. not trying to milk us for as much money as possible with fear tactics unlike our previous vet.Would highly recommend to anyone needing decent pet care at a good price

I went to neuter my kitten and I was given an estimated price of £65. She had a health check the week before to make sure it's all good and no concerns were raised by the vet. They then called me mid-operation, once they cut her, to tell me she is too fat and they couldn't do what they had to do, am I willing to pay another £50? (don't know how they missed to see this the week before). Obviously I agreed, so they cut her again, causing her extra stress during her recovery with the two wounds. I was then told I need to pay a sum of £190, which I didn't really understand, and I asked for clarification. The nurse tried to explain it and I still didn't get it, then I went to the counter and were charged £146. I paid before it would go up again, but I still don't really understand how £65 + £50 added up to £146.

Other than that, it's a normal veterinary, offers what it has to offer, bit out of the way for most people, bit overpriced, and very noisy for a cat because there is a shop downstairs and there are a bunch of dogs around. I've changed vets since and I'm very happy with the decision.

Ellen is a joy to have looking after my Kitz. They respond well to her and she’s looked after them for ever. Favourite vet by a long way. Perfection personified :-)

The way I was treated as a black lady will seriously get overlooked. Abused by the manager when I asked to clarify what the vet had said. Before I left the room I said to him I know the consultation is free but I will need to pay for his medication, he said "NO", and it is all included. I was relating this by Whatsapp messages to a family member as he was speaking. Animals get better treatment. This is a very serious matter.

Vets 4 pets have been fantastic in the several years I have used them. They have been incredibly helpful and provided the much needed advice and care where needed.

After recently loosing my wonderful cat they did their best to keep me in one piece, support me and did what they could to help in the emergency I had. In the current situation we have, they did their job perfectly

They love animals and will do what they can to make sure your loved ones are in perfect health. Don't be afraid to ask as the staff are always happy to help or find out the information you need.

They understand the partnership between owner and pet and that is beautiful. Couldn't recommend the team enough. Thank you for taking care of us. ❤️❤️