Chapelfield Veterinary Partnership

The veterinary part is service is great but customer service and reception need to quote or establish for clients costs so things are clear. Like area visits vs regular visit charge and if there are actual misunderstandings good customer service would compromise since both parties were not made clear of services cost. Makes a huge difference to clients. I left with sour feeling about bill which could have easily been resolved not oh well attitude.

Absolutely not happy at all. I booked for vet to come do flu vacs for my cob. I asked to be first on list as had work. I phoned up at 8 am and was told vet would be with me at 8.30am. 9 am I am still waiting as vet has gone to another person locally. I asked about my horses dietary needs and the vet had no positive ideas. After having had my cobs injection a few days later he was not him self. I phoned the surgery who said the vet will call me back. They never did. Today I had his second lot of injections booked. There are quite a few of us booked in at yard. I was informed vet would arrive about 3.45 to 4.15. Only to find out the vet had arrived at 1.30 but everyone had been told 3.30. So called the surgery to be told they are still coming at 3.45.
At 4 I got a call to say they will be abit late it will be 4.30. At 5pm I'm still waiting. I call surgery to be told they are 9 mins away. How can you say 9 why not 10. At 5.23 I am still waiting so I call them to be told they will be here any minute. There are still people waiting at yard. I am still waiting at 5.45. I have just spoken to others as they waited and the woman made such a mess of injections she got the needles stuck in the horses neck.
This surgery has been a complete let down. Not sure I trust them after the needle getting stuck no return phone call and not being able to give dieter requirements.

A great welcome and everyone so professional
Nothing was too much trouble and any questions were listened to and answered.

Chapelfield at brooke clean practice, just be nice what you are paying for. You used to do this so I don't no why you have stopped doing it.

Very good and thorough caring practice

The employees were welcoming and kind.

Helpful and friendly reception. Vet very pleasant and kind.

Promte timing on zone visit for vaccine, my horse was thoroughly checked over, friendly kind vet and reception team 😀