TAG Heuer

I enjoyed browsing and purchasing my watch. Although I did end up thinking it wasn't brand new as the assistant in store wasn't keen on showing me the watch at all to the point I had to ask to see it before it was bagged up and there were no tags on it. However it was in good order. Possible amex display but rather than the coy service honesty would have been fine and acceptable to me. I'd still have bought it.

Amazing and thoughtful service from Sophie and the team at Tag Chelmsford firstly at Christmas for a present for my wife.. and especially the 2nd time, not only did they source my watch which was very hard to get... fighting off other branches and people in the process... it was also just the extra mile they go to make you feel welcome and valued, a balloon for my daughter and newly born son along with a lovely card and flowers for my wife.... thankyou and we'll be seeing you again soon

£100 replacement battery was informed

Then this:
Please be advised that the watch has been technically examined and found that the movement has high consumption. If a timepiece has high consumption this indicates that the movement is draining more power from the battery at a greater rate than normal. This is usually caused by the oils in the gear train beginning to congeal over a period of time. A Quartz Complete Service is required to put this back into working order. A new crown will be included in the service.

During a Quartz Complete Service:
The movement is inspected and disassembled.
Individual movement parts, case and bracelet are ultrasonically cleaned.
Worn movement components are replaced as necessary including the battery.
Case & bracelet polished (best possible).
The movement is systematically re-assembled and re-oiled using different types of specialised lubricants.
The sealing gaskets listed are replaced.
The watch is then subjected to timing and water resistance testing.
Final quality control inspection. If further work is required, we will advise.

Complete Service: £275

Having ‘reached out’ I am informed this is company policy and procedure.

Tough luck for me and others that purchase a TAG

Great variety and stock of Tag watches in Chelmsford store. The team were very accommodating and patient so thank you for your help with purchasing a Carrera day time watch which looks fantastic.

Great service from the staff at Chelmsford, always have a top notch experience there. They push the boat out when you need any help and keep you well informed about what is happening.

Visited the store today and had great customer service from Lucy and Charlotte regarding my watch! Thank you

Friendly knowledgeable staff and not pushy at all. Very relaxed atmosphere. Would definitely recommend them

Went into Tag Heuer Boutique in Chelmsford today . I was served by Tom who was very friendly and professional. I ended up purchasing a ladies watch which I am extremely pleased with and received all the advise on its features and its future service.