Goldsmiths

Situated in the heart of Salisbury, a welcoming presence.
Professional services tailored for every individual.
I am very pleased with my purchase.
Ask for Ian, a very kind gentlemen.

Visited this store yesterday. The best customer service ever. I'm sure it was Alan that served me. What a lovely gentleman. He made me feel like a valued customer. Nothing was too much trouble, I had left my glasses at home and he was more than happy to read out the bits I couldn't see 😁

Amazing, knowledgeable and friendly staff, who are very helpful.

Unfortunately upon opening my purchase in the day light, I saw a small scuff mark on the front and micro scratches on thr back of the dial of this new watch.

The young man was pleasant and professional when I collected my two watches, it took only two weeks to get watches back. The other staff were having quite a personal conversation in front of a customer (me) which I thought was not appropriate in a workplace setting in front of and within earshot of customers, not professional really and does not reflect my experience of goldsmith stores elsewhere!

The staff were helpful and professional. Explaining the product in detail

I had to exchange a watch I bought for my wife, as she didn’t like it, our local store has closed down, so we traveled from Poole to Salisbury which is now our local store, well what can I say they made exchanging for anther watch my wife liked with ease. We can’t thank you enough for the outstanding customer service we received. We shall return when we want other fine jewellery.
Thank you again
Russ and Angela.

After purchasing my wedding ring from Salisbury branch I was disheartened when there was a fault with the ring and I had to send it for repair.
Alan went above and beyond to help with my repair, taking care of everything and contacting me by phone and email ensuring everything went to order. A real credit to the company and helped turn around my bad opinion of Goldsmiths. Thank you Alan and Salisbury branch!

WOULD NOT RECOMMEND - ONLY WANT YOUR MONEY....
My husband purchased a ring from the shop which was for sale in white gold but he had customised to a white gold ring. As this was a surprise and I was not there the lady informed him the best way to get my ring size was to measure a current ring of mine?
My partner did this and guess what....the ring didn't fit!!
When I called them to advise what the next steps were I was told that I couldn't exchange the ring due to it being customised (even tho it was only changed from gold to white gold), that due to the location of the diamonds it was highly unlikely they would be able to stretch it and IF they could stretch it then it would be £100 per half size.

Absolutely disgusting service with no after care!