Santander

A joke. Pure and simple. Several staff miling around telling everyone where to go, except there's no one there to go to. Never seen so much time taken up in asking daft questions to people who want to perform a simple transaction. This is the trick: keep going to the bank people, keep getting annoyed with the incredulity of the place, and then you'll go to internet banking to save your blood pressure.
Then they say "there are no people coming to the branch; let's close it". Or, you queue for so long (this is purpouse-driven) so that you just walk out in disgust. Now we don't as many staff, and so the self-fulfilling prophecy goes on!
Won't be long before this one goes too. The rest in the 10 mile area have. They have made this lovely, comfy environment with nice chairs and casual staff (how much did this cost?), but it is to lull you into doing everything via "the cash machine", which is nearly always out of order anyway. It is simple polishing a txxd.

Lots of staff asking the huge queue what they need. Instead of standing there doing nothing, sit behind a desk and put my money into my account. Doing it via the machines is frustrating as they don't like the new plastic money.

Efficient, professional, personable staff including the new member of staff. The level of customer service in this branch is excellent.

Martin and the other staff were very helpful, professional and friendly. Thank you

Saturday morning. Three people are stood doing nothing asking if they can help while one woman slowly works at the counter. Here’s a good idea, put an extra person in the counter! A fifth guy is sat in his office looking at his phone!

Absolutely useless people at Colne branch. If you come ask for advice they will tell you have a look on website. *Facepalm* *sigh* In that case I don't understand for what they're paid... To do nothing 😂

Staff here are lovely. Especially Shabana who went out her way twice in 2 days to help me out