Barclays Bank

A Barclay Visa Card has been stolen whilst in Malaysia.
It is almost three weeks gone by. Having gone thru the entire
process of reporting the missing card via email and even spoken to your toll free
staff, am still not able to settle this matter. Is such a loyal customer meant
to travel all the way back to the UK to retrieve the card as your loyal custoimer is at a dead lock
with all the monies spent on oversaes call rates to your bank in Dartford, the servicrs
of being able to get a replacement within 24 hours as displayed in your publicity stints
is not for real. How would one feel if for three weeks now, the account holder is without
money and has to borrow fiunds for daily expenses AND HAVE to buy an air ticket to travel all the way back to the UK ?
What has happened to all the high tech jargon ? May as well go back to the old days of having
to write letters. This matter is supposed to be settled within 24 hours so what should your customer
do ?
TOTALlY DISAPPOINTED AND DISGUSTED AND CANNOT IMAGINE THAT WE ARE DEALING
WITH A BANK IOF THE 21ST.CENTIRY !

The new Barclays bank copperfields Dartford opened yesterday it is fresh & bright looks more like a cafe inside only one cashier. The machines are opposite osies cafe not much room for people to walk past i didn't use it felt unsafe wouldnt use them alone who decided to put them in a place like that.

Queues outside the bank ridiculous. Should be better controlled and could move faster. Could be more people working in the bank. Expect a waiting time of no less than 1hour .

Wife went in yesterday, was told, embraced online banking. They set it up for her, this morning she tried to get on phone. Locked out, says pin is wrong, no it isn't. She only put it on yesterday. NOT HAPPY. if she has to get phone unlocked it will cost 50 quid and she will lose everything on it. All kids pics, the lot. Going in this morning

Shout out to Michael, who today expertly assisted and informed me of some very useful functions on the Barclays banking app, that saved me waiting in queue! Next time I can just use the app instead of coming in branch. Bonus, clearing of funds done in 24 hours rather than 3 working days! Thank you Michael.

I would like to say a massive thank you, to Rachel. She has always gone above and beyond helping my partner. Such a kind member of staff. Barclays are lucky to have her

The staff working there have no clue what they are doing. Trained monkeys can do better job.

I prefer going to the branch and speaking to someone rather than filling up in forms online. The lady at the desk was dismissive, wasn’t helpful and said I needed to wait till January - 0 stars for her. Luckily a lovely gentleman overheard and advised he could help as i had my proof of ID. I would like to thank Avinder for saving me the hassle. He showed great customer service skills and is very knowledgeable.