HSBC

If I could give 0 I would. Twice this bank has been nothing but a hindrance. Once we required a letter and second time they were supposed to have transferred money. Don't waste your time at this branch. Maidstone manager is much better, helpful and knowledgeable

After a very unsatisfactory conversation with HSBC on-line help telephone line I went into my local Sittingbourne branch where both the ladies who organised my replacement ‘secure key’ couldn’t have been more helpful and friendly. Thank you both.

Helpful staff and not very busy. 4/5.

We've had nothing but trouble from HSBC's Sittingbourne branch.

Last year my son paid a cheque into his children's "My Savings" account over the counter. The cheque was never credited to his account and apparently went missing in the branch. It took 9 months to resolve the matter, with the staff in HSBC Sittingbourne repeatedly fobbing us off by saying they would call us back (which they never did). Eventually we had to get the Financial Ombudsman involved, who demanded that HSBC credit the missing amount to my son's account, and pay him compensation for the lost interest.

Even then, HSBC still didn't apologise.

More recently we went to pay my son's cash savings into his children's account, only to be told they no longer accept cash deposits into children's accounts! Utterly ridiculous. Why, then, are HSBC encouraging children to save up cash by giving them a free piggy bank styled as a metal bank safe when opening the account, if the cash can't actually be paid into their bank account?

Every dealing we've had with the staff in the branch has been unhelpful, nonchalant and occasionally rude. An absolute shambles of a place.

This was my local branch after they shut the branch at Sheerness I've just been informed this branch is closing for face to face interactions and going digital? The nearest is now Canterbury 45 mins plus away , the 1 star isn't for the staff who have always been fine, it's for HSBC as a bank, shocking decision for elderly customers who prefer face to face interactions, I'm moving banks to Nat West in Sheerness , at least I can walk to them.

Not a customer's with bank but received a fraud message claiming to be from HSBC. The level of customer service was shocking the women working there did not care that a person was trying to commit fraud in the name of the business. Your money is not safe with HSBC if they fail to care about fraud. Tried to contact the official fraud team of HSBC kept me waiting 30 minutes using up my minutes. Shocking service.

I have attended the branch 2 times for help with the mobile and internet banking and on both occasions been left to wait nearly an hour in both cases. They need more front line staff.. could not wait any longer without getting a fine

Been with bank since 19.84 when it was midland bank staff helpful and polite