Halfords - Stoke Newington

My name is Malik and I have been a customer at Halfords Stoke Newington for quiet sometimes. I want to leave an honest great review on the service and customer service I have received at their Bike Store. I want to thank Chris and Dan who work at the Bike Section, and who have been a real good help to me and to my friends when needing to service our bikes. I have received the best service that any customer would really ask for. They were real kind and helpful to all of us. I have never ever received a such real good service and politeness from any bike stores or any other places when shopping. They did fix my kids bikes a numerous of times and the service was excellent and real good. Their customer service skills was right on top. I would keep recommending them to all my friends and anyone needing to use their service. I would like to take this opportunity in wishing them the best great continuation with their hard real good work. Thank you all!

Went to pickup my bike I ordered online, the staff also offered to fix the mudguards that I brought to the store - really great customer service! But we had trouble getting it fixed to the bike because of the build, but Wayne was very patient and figured a way to sort it out. He was very professional and the store can be quite busy at times because of the size. Overall the staff was also friendly and my experience in this store has been positive. Thanks guys!

I just bought my new goodman from Halfords and it’s an amazing ride. Ben was very friendly and smiley. Wayne was amazing talking me through how to use my bike, taking the time to explain things to me, and being patient with me. I can find these places quite intimidating but Wayne was so warm and friendly that I felt I could ask him to repeat the questions I didn’t understand, I got a really good vibe from this shop. It wasn’t pretentious like so many bike shops are. Everyone was friendly and down to earth. Because if this I have no worries about asking for their help in future when I take my bike in for servicing.

My first experience at Halfords and it went just great.
The team is just amazingly professional with such a genuinely friendly attitude, rarely found around.
Ben, a lovely young human with a great attitude was so attentive and always ask me if I need assistance and even went to bring someone who could help me more, great Job Ben. :)
Mr.Wayne, another great human that decided to help even that I just came in the shop without any appointments, he just decided to help a girl who was not sure how to fix the right shift, he fixed that and even made some extra efforts to straight the brakes and oiled my seat, and all of this for just some minutes, Many Thanks, Mr.Wayne!
The girl from the till, Shelley, if I am not mistaken was just amazingly professional and friendly too.
Many Thanks for sure I'll choose you in the future.
Keep it up!!!

Pros: Brilliant work carried out on my bike (repairs and replacement) and honest staff with great customer service (thank you to Aaron, Ben, Chris and Juwell).

Cons: Due to the high volume of work expect slow service. You may not get your bike on time but the quality of the work overrides that. Also, make sure you insist other customers observe social distancing as it can get overcrowded.

Arrived in the morning with an issue with my newly purchased road bike. It was swiftly fixed and the whole bike was given a general tune up and adjustment. It's now more comfortable than before and rides better than ever.

Great experience

Took my bike in for a free service and feel it was a waste of time. Firstly, three employees asked me separately what I needed before someone told me what to do or where to go after I stood awkwardly in the same place trying to catch someone's eye. I don't like to complain about customer service as I've been in that role myself, but it's not very welcoming to ask someone what they're there for and then not tell them something along the lines of "we'll be right with you". Secondly, I had a service booked for noon and the employees just took my word for it instead of asking for my name and checking the system. Thirdly, I was made to hang about in the shop for the 15 minutes the checks were happening. Lastly, and most importantly, I was told that there was nothing wrong with my bike when I know for a fact that there is from the last time I got a (paid) service. Though my brakes were fine, I know the handlebars veer to the left and are too rusty to correct, as is the seat. In other words, I feel I wasn't looked after as a customer and my bike wasn't properly looked at here.

Useful to have a locally accessible store, but bike tyre ordered on-line (and declared in stock) actually wasn't. It could have been a wasted journey, but a slightly different sized Marathon Plus was in stock and was suitable. Stock control not the best, because my receipt still said the size I ordered, not size received. Store cramped, badly laid out and lighting dingy. Till counters too small. Trying to do too much in a small space, so they need to look at their offering. Staff helpful, but working under trying conditions.