Elmy Cycles

A MASSIVE THANK YOU TO STEVE,JOE AND DAVE for the work they did on my bike 😍totally amazing customer service. Amazing advice. And the bike is just amazing to ride now. They did everything I wanted to the bike. Has to be the best bike shop I have ever been in. This is my bike shop now. THANKYOU THANKYOU THANKYOU

My brakes were in desperate need of a service, I use my bike to commute to work. Dave fixed them in double quick time and at a great price. Definitely going to take my bike there from now on. The best in town without a doubt. Customer service is excellent.

Elmy Cycles is my local bike shop and they have fixed numerous bikes over the years most recently today where they aligned the gears, fitted new gear cables, new wheel, chain after a mechanical failure and they have always been brilliant.

I used to adjust my gears myself but this takes me 4 times a long and it is nowhere near as good as how they adjust.

Staff are always helpful and keen to advise on products.

A really nasty experience. had an electrical failure which Elmy's refused point blank to look at. it appeared there was no connection between battery and motor. I phoned to ask them to look at it it, but they were rude and sneering. So I took the bike to the Charged Bike Shop in Bury and it took them 3 minutes to spray the contacts and the bike has been trouble free since. I wrote complaining what a ninny the guy at Elmy's was and today they phoned me - not to apologize, but to continue insulting me. He was upset because I called him a ninny. This reflects not only on Elmy's as incompetent, but on Battribike the manufacturer who awarded the repair contract to Elmy's. DO NOT GO TO ELMYS AND DO NOT BUY BATTRIBIKE is the moral to this tale. Go to the Charged Bike Shop in Bury for a really competent service. In respect of the reply from Elmy's, I must caution all prospective customers of Elmy's that they are INCOMPETENT. Be aware that IF you have a complaint, they will ignore you and are likely to be rude. You can see from their response that they are liars who are unable to accept their customers criticism. They were not able to trace a simple fault which another shop fixed for me in 3 minutes. DO NOT TAKE YOUR BIKE TO ELMY'S.

Fantastic!
I can't recommend these guys and girl enough, very friendly and they really know what they're doing.

Here's my story

I purchased my bike from Elmy cycles several years ago and have covered many miles on it but I never felt quite rite and didn't feel like I could ride as far as I wanted to due to either a painful bum or painful knees, so I decided to take the plunge and have a bike fit done by Steve.

After Steve had grilled me to find out about my riding style and physical condition he set to work watching me on the turbo trainer, he then did some magical maths and set about my bike making small adjustments here and there fully explaining what he was doing and more importantly why.
This was all done without the use of any fancy computers or equipment, just a tape measure, note pad and a massive amount of experience and knowledge.

I went out yesterday and did my usual route.... WOW! what a difference, I felt like I could push harder up hills with less effort, for the first time I felt comfortable to ride for long periods on the drops, my backside after 45 miles still felt like it could do another 45 and NO knee pain!
I smashed 29 personal records on Strava and it upped my avg speed to boot!

Well worth the money and time it took as cycling should be a pleasure not a punishment and this has certainly turned my cycling around and made it much more pleasurable.

I just want to thank Steve, Jo and the team for being so helpful :-)
Keep up the good work

Mark

Thanks again to staff at Elmy Cycles! I popped in this morning with a query about the cassette off my Thorn Club Tour. The problem was diagnosed in minutes and fixed while I waited , for a very reasonable price. Great service as usual...

Great shop, helpful staff that went above and beyond to help me when I needed to pack up my bike for a big move to NZ.
Highly rate this shop for customer service and pricing.

Great guys, have most things in stock and if not will order in for you. I needed some random bolts and nuts once to fit a pannier and Steve sourced them for me FoC. top notch