Evans Cycles

I bought my bike from here a year ago but didn't write a review then. Their service has consistently been very good so worthy of a review. Peter was absolutely fab! He spent a few days letting me try out different bikes until I found my Specialized one. I came back today for a checkup expecting to pay for the bronze service (minimum cost) but it turns out the bike only needed a few tweaks for which they said they wouldn't charge me! I also bought bike lights, which they fitted and rearranged all the existing gadgets I had on my bike. Andy and Peter were both very helpful so ask for them when you go!

Top customer service from Peter and the team in the Notting Hill shop. I was helped to revive an old bike at a super affordable price, and thus I was able to start working in delivery (which was absolutely crucial for me..). Every time I visit, I just receive some very honest and spot-on advice, on the best choices available. A big thanks to Peter and to all you guys. I can’t recommend them enough.
5 stars without a second thought.

Most unhelpful staff ever. Mostly incompetent. Feel like they are trying to charge you for everything the moment you send your bike there. Don't trust the staff member! One staff checked my chain saying my chain needs replacing and spun my wheel a few times then suggested a higher charge for servicing when in fact I have changed my chain with Halford very recently, had servicing done as well and have not used my bike much since then! Then there is another staff who is less than helpful, very unpleasant to talk to and hardly ever smile. I wonder if they hate their job so much there. Absolute disgusting behaviour. I feel like as if I owe them big money when I was in store. There is no customer service whatsoever. No answer to phone calls. No confirmation emails for booking etc. Information given wasn't pass onto another. Absolute disgrace and please don't spend your time and money here. If there is zero star, I would happily award it to them!

I have waited over a month for my bicycle, but this I understand given the current covid situation. After waiting a month, I was refunded for the bicycle with absolutely no communication or acknowledgement from Evans Cycles. I have tried to get in touch to find out why, but no response. Absolutely non existent customer service - and now all the bicycles in my price range are out of stock, after waiting patiently for absolutely nothing. Will not be returning, and will share my experience with anyone looking to buy a bicycle so they know to avoid you.

Poor customer service from the manager.

1. The manager admitted to leaving me to wait in the shop for 20 minutes after my flat tyre had been fixed and was ready. He said he was putting away the delivery.

2. After collecting my bike I was getting ready to roll and noticed the back break (the same wheel that had the flat tyre) was not functioning at all. As I was just outside the shop I brought it back and explained the problem.
The manager immediately accused me of initially bringing in the bike in without a functioning back break.
Clearly I hadn't just commuted 5.5 miles without a back break.

They fixed break that they had broken for no extra fee, thank goodness

The shock of essentially being told you are a lier by someone supposedly providing you with a service has left a very bitter taste in my mouth.

Thanks to Jordan for booking the bronze service.
If Evans would like to get back to me, please do privately.
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Completely outraged. I have a bike for click and colelction in the store, when I go to the store to collect a man called Pete says their order systems were down so they wouldn't be able to give me my bike but that he'd give me a call the next day in the morning to sort something out. Lo and behold he didn't. That was a week ago. I've been trying to call them every hour of every day since then. Don't use Evans it's obvious they don't train their staff well enough.

I rarely write reviews but I feel the customer service from this store is a review. I've bought two bikes from different Evans Stores over the years (not this one) and have had not so excellent service but since moving to the area the staff of this store (one gentleman in particular, thank you for the wheel boxes and for the hollow tech bb tool adapter) have always gone out of their way to help me, twice getting me out of a sticky situation mid bike build!
I use the shop for spares, parts and maintenance bits, the staff are always helpful and informative.

Very friendly and helpful staff. A month ago I came to get the air for tyres but accidentally broke the little thing that goes inside the inner tube and the whole tyre went flat. The guys took the bike in straight away, and I came tomorrow to collect the bicycle and it was fantastically done and completed. Both tyres in great order. Many thanks guys!😊