Tredz Bikes | Swansea

I bought a Bike and some accessories online used Bike2work no any problem.I am satisfied. Bike well secured and assembled correctly Good quality bike tool kit. Very fast 2 days delivery.

Used them for the first time (online not the shop - same website) to buy an expensive back pack (orliteb). The bag came unwrapped in no packaging (just in the standard tredz box). It has lots of dirt marks and a couple of scuff marks which is very unimpressive
Their customer service team were not very helpful, offering a 10% voucher however I hardly shop with them and they seemed to think it was a minor issue. Paying £100 for a backpack and to receive it in this condition is not minor in my view unfortunately
Use another retailer - I would avoid them

Ordered my wife's new boardman mtb on thursday last week and it was delivered this morning,well pleased with the service and quality of the bike it was serviced pre delivery by paris,i think she will have many miles of happy riding on this

I read all the 1* reviews after making my online purchase and started to worry. But my item turned up in under 24 hours! Can't argue with that or the highly competitive price!

Had a call with Samuel from customer care. He was extremely friendly and professional even though I was disappointed that my mtb gloves had not been delivered. Only to find out that had been delivered extra early in 24 hours hence why I missed them. Excellent delivery speed and the product is everything they said it was. Thank you Tredz and Samuel. :)

I’m extremely satisfied with their online shop where they keep the customers updated with what’s happening with their order at all stages. I’ve ordered a bike worth £5750 and it arrived well packaged with some extra bits to help with the assembly after 2 days! Honestly, the service at Tredz is second to none! This is how every bike shop should be run!

Absolutely shocking service from Tredz. The people ON the phones are nice and helpful but the product and aftercare is abysmal.
My bike I purchased had a faulty part, causing issues when riding they arranged for the bike to be collected- which the delivery driver refused to collect as he didn’t have enough space in his van…despite collection being 1-5pm and him arriving at 9:45 am. Bike was eventually collected, “fixed” returned without being risen tested and same issue was still there, bike collected, assessed “fixed” then returned WITHOUT pedals! This is over the course of months, with me having to take the bike to a local shop twice for issues arising from the bike. I rely on my bike for commuting 16 miles to and from work, it needs to be reliable and it needs pedals….

Phoned as I had questions regarding sizing on a frame as not only is my height in-between sizing also the particular bike type is hard to size for. A guy called Paul was amazingly helpful and went out of his way to help me and gave me a through breakdown on how to find the answer - it helped me get the bike and I will definitely be being buying from Tredz again for any future bikes.