Stephen James Woolwich BMW

Avoid this dealership at all costs. Incompetent. Charlatans. Deceitful. Unprofessional are all the words that I would use to describe this dealership. I was mis-sold a car by Matthew Peck; after I raised the issue he advised me (multiple times!) to consider pursuing the option of a solution that he knew would invalidate my car warranty. To make matter worse, a manager at the dealership openly stated that this is appropriate advice to give to a customer. After my complaint, they have been uncommunicative and avoidant. No attempts do make contact with me in 8 weeks. They have ignored my calls and emails.

To make matters worse, BMW Finance is equally a liability. They are currently refusing to honour my legal right of short-term rejection without any supporting evidence. Look at google reviews for BMW Finance and you will see that this is deep-seated incompetence and disregard for its customers.

Do yourself a favour and go to one of their premium car brand competitors such as Mercedes-Benz where you’ll actually receive honest, A1 service and a quality car to match. Never again.

Great experience, Jack was very helpful and accommodating, such as gentleman , good to see high standard of customer service and the whole experience was amazing, took place very quick and was able get my car fixed, had my car home in a timely fashion. Very friendly staff.

Absolutely terrible. DO NOT USE THIS DEALERSHIP. I wish I had read the previous reviews myself before going. I booked my car in for a brake fluid change & Mot. Car also had a headlight error.

First red flag: The brake fluid change online is £96.22 all in. When I arrived I was told £130. When I queried the discrepancy there was a quick turnaround and some talk about they can claim the difference back from BMW HQ and I was given the online price.

After having my car a few hours later, I received a phone call informing of £1400 of break related repairs that NEEDED to happen. I responded that Kentish Town BMW serviced my car two months (and 500miles) ago and the car report was ALL green. Suddenly the work was advisory. Second red flag.

THIRD RED FLAG: I was told the lightbulb change did not correct the headlight error, which meant the car wouldn’t pass the MOT. As the MOT had expired the staff member tried to scaremonger me into leaving my car with them to begin diagnostic checking on the headlight (starting at £250). By now I knew they were unscrupulous to say the least, and told them I would collect my car as planned that evening. I was then told that “the police ANPR could catch me and I’ll be prosecuted!!”. The employee deployed very tactic to scare me into leaving my car, in order to facilitate extorting money from me.

The next day I took my car to an independent garage, who informed me the lightbulb was NEVER changed by BMW. Once the bulb was changed the issue was resolved and the MOT was issued. In addition they had to clear the break fluid service message on the dashboard as BMW also failed to do this.

Stephen James Woolwich are a farce, and proactively coerce customers in order to extract as much money as possible. Disgraceful.

So after loosing all steering in my old e46 I took the vehicle to Halfords Autocentres to which they gave me back the car without any power steering and told me some rubbish about it’ll start working eventually, contacted head office to which they agreed to have the car inspected and rectified at any BMW dealer of my choice, I chose this one as it was the closest to me, the communication I received from Stephen James was decent and frequent however after Halfords paying Stephen James just over £4000 for a new rack/pump etc they gave the car back to me in a quite unsatisfactory condition, when full locking the steering it gets stuck which I consider to be quite dangerous, the pump is whining and the fluid is leaking and burnt, on top of that any mechanic with basic skills would have noticed a broken small vacuum pipe (rubber/cotton) which was causing rough running etc and after paying £4000 I would’ve thought they could’ve changed a little £2 part for me or at least let me know. On top of that after doing work to the steering most people would know the vehicle would need a wheel alignment to which they didn’t do. I will be contacting them very soon to have the issue rectified

EGR Cooler replacement.
I have received excellent service from the BMW dealership in Woolwich.
Thanks to Adam for a short vehicle health check video sent to me. Much appreciated. Many thanks.

Had the best service from the Woolwich branch, always a pleasure visiting. They made me laughed so hard 😂 thanks to Derrick for helping me book my MOT last minute, Sarb
the most welcoming front of house ever! And also assisted with the collection of my car in a professional manner. Massive thank you to Samiul Ahmed for a great service, he's lovely. And thanks Jack Clifford for the video of my car, easily understood everything. Great team overall, look forward to seeing you all soon x
Just to add...got my service done recently and was handled by Sarb, congratulations! 👏 You did great, you'll be missed at the front desk but I'm so happy for your new role, thanks again Adam, too funny 😂 and to my favorite person Derrick, always a pleasure seeing you all x

Well placed dealership with all the accompanying services. Very busy and possibly reduced personal service because of that. Works carried out and problem solved to date.

My favourite BMW Service. From start to finish. Greeted by nice young lady at the Reception and all around staff very polite and helpful. On my two previous last visits Mr Niran took care of my car. Very friendly, professional, if there were any slight delays would contact me straight away to keep me up to date and offering a variety of options to choose from so it is convenient for me. Same I can say about mechanics doing work on a car - professional, sending videos with no delays explaing and showing what kind of work and why has to be done. Overall great experience. Highly recommended. Keep at it!