Toby Carvery Whitchurch

The website time slots for takeaways are incorrect, the staff have known people turn up for takeaways over an hour earlier than the food is ready as a result of this. Yet nobody there cared enough to report it to IT. The manager is quite lazy and uncaring to these type of situations. I have been stood at the entrance for 15minutes unattended while the manager has sat in view and not even bothered to do anything about it to the point I've walked around to find staff myself. Its shocking how the takeaways and some dining customers are treated and its a shame as the food is lovely and the waitresses are friendly when service. Clearly a serious management problem. I was offered compensation in the form of a gift card with less value than I spent on a meal I didn't receive due to such poor management.

We had breakfast and dinner at this place over the weekend. The dinner (carvery) was very reasonably priced, and the food was great British comfort food. the wait staff were really friendly and helpful. Breakfast was also good, although the buffet didn't include orange juice, which would have made it a 5 star place. Perfect spot for families, groups and couples looking for great British roast dinner.

Great carvery selection. Plenty of Veg varieties provided lots of choice. None of the veg was over cooked or sloppy. Vegan pie was nice; but limited vegan choice on the menu, although veg made up for that. Plum and apple crumble desert was exceptional. Great value for money.

I wasn’t expecting much but, Toby carvery have really blown me away with their food, service and overall vibes were elite to say the least… my favourite waiting staff has to be Vikki. She was so kind and patient with us and she was never afraid to explain the small things for a first time goer… she needs a raise

Vikki was a really lovely host. She was really kind and friendly. It was my first time at Toby Carvery, and the food was definitely worth the price we paid. Just wanted to thank Vikki for taking our Christmas pictures and for being such an attentive host! [7]

We booked this hotel not having high expectations. However we were pleasantly surprised. The lady on reception was very friendly and helpful. The room was much better than expected. There was even a coffee-pod machine. The bed was very comfortable.
On the downside, the access was awkward, especially in the dark. It's tucked behind the Toby Carvery.
All in all, though, a pleasant stay. Would definitely use this hotel again.

Food is always high quality. Macaroni goes very hard on edges unfortunately.
Service is not so good. Waiting ages to be seated, table was covered with plates and glasses. Had to ask bar staff to clear table. Then had to ask again to wipe it. Girl sprayed cleaner over table when we had drinks in hand and staff should be trained to spray the cloth not the table. Bar staff took forever serving each customer then wander off while you’re stood waiting, then return asking who’s next when we were the only ones standing at bar when they walked off. Bit disappointing. In short, great food, service needs work.

We had a party of 25 booked weeks in advance not that this made any difference even they said that they will reserve for us. When we arrived the young boy told us that unfortunately there were people in the area that was reserved for us, would not normally be a problem but the area that they gave us the 3 tables were not together or close to each other. The server was quite rude and told us to sit down they will come and serve us, 20 minutes went by nobody came. When we asked about service she said, you need to go up and order as 2 of your party already have. Various members of or party and myself use this restaurant quite regularly, not anymore. Your staff need to be retrained in customer service and the food although usually good needs to be improved.