Boots Opticians

Very good eye test. Unfortunately my new glasses broke within 3 weeks, however these were replaced immediately without question. The replacement pair broke within 3 days. Boots then allowed me to choose a new style and provided these at no cost. The service was very good and certainly customer focused whilst the issues were sorted.

Very pleased with efficiency of eye test and explanation given of my problems. However, having chosen my new spectacles, I was surprised at the total cost, but at the time did not question it, I had chosen a Boots frame for £100.00.
I was being seen by a very personable young man and, very stupidly, did not question the total price, until later that evening at home. My receipt did not explain how the cost was arrived at so I telephoned the store. I now find that I have paid an additional £375.00 for varilux lenses, obviously top of the range, but I was not asked if I wanted these, it was presumed as I had them before. I tried to cancel the order but have been told it is not possible as manufacture has started. Really!! My eye test was late Friday am, today is Saturday, are the manufacturers even working today! I only hope my spectacles are worth it as it seems I am stuck with them, my fault but in future will have to ask more questions.

My Wife and I both had eye tests today with Hanisha, and we would to say how pleased we were with the service she gave. She gave my wife lots of information about a problem she has with one eye. I was also very pleased with Richard as he sorted my new glasses for me.

Great experience. I have been there twice with my little boy and the staff is always very friendly and polite. My boy was checked by Andrew which was so good and patient. He is so professional and supportive! Thank you again!

May I thank the whole team for an excellent customer experience
I have upgraded to varifocals. Picked them up earlier today (17th August)

May I also take the opportunity to
single out Kayla, Poppy and the locum Optician that I saw on 6th August

I was fascinated with the optional scan that shows in detail the layers in the retina to detect any problems years ahead

Thank you
Grahame

Excellent appraisal of my eyes from Susan optician -as always
Thank you.

Exceptional Customer Service from Anne earlier today. She managed to replace the frames on a broken pair of glasses in about 45mins which felt like a record. Great work. Thank you.

Professional compassionate with cutting edge accuracy

I underwent an eye biopsy a few weeks ago in Moorfield London and was instructed to go to a local optician to have the bandage lens taking out after 7 days. I contacted a few optician shops such as Vision Express Specsaver but none wanted to help. I called Boots Optician, despite their earliest available appointment was 3 months away in June, they fitted me in on the 7th day after my eye procedure.

David, whom I known was an optician/Optometrist there saw me. As it was not the kind of tasks he performed daily, he took time and removed the bandage from my eye with great care and skill. He refused any payment that I should have paid for the time spent and materials used. He sent me away with warm good wishes.

It is no wonder Boots Optician/Pharmacy is of such iconic establishment in the community. It cares about the people in it as shown in their approach to their customer care, which is outstanding and flows from their friendly Reception team to the qualified Optician/Optometrist.