Boots Opticians

I recently ordered three pairs of glasses from Boots Opticians in Honiton. Upon collection, one pair had not arrived yet I was not notified of this before I bothered to drive all the way there. Of the two pairs that I received, one had been ordered with thinned lenses costing an additional £60, yet came with the standard bulky lenses. At this point I requested a refund, but this was refused (I don't believe that this is legal) and I was told that they could not refund me until the manager was present, requiring an additional journey back to Honiton. Needless to say that this is incredibly poor and I would recommend going elsewhere.

I would always recommend this practice, the staff are incredibly friendly and try their best to offer the most convenient and efficient service while keeping a high standard of quality.

Called in today to see if they could mend my husband's specs.The lady who dealt with us was lovely,not only did she mend them she also cleaned them.Thanks for your help.