BP

Received excellent customer service and assistance from sales assistant Siva a few weeks ago on our way back home from an event. There was a technical fault with one if our electronic windows and Siva helpfully assisted and managed to reinstate - if he hadn't the window wouldve been left open overnight!

Thanks again!

It says it’s open 24hrs but it’s NOT. Waited for counter 10mins and told me they open 6am and only fuel is available 24hrs and I’m not able to buy costa coffee!

I received kind and generous service from the gentleman on the till after I struggled with the air pressure gauge. He gave me clear instructions but I
failed to implement them so he came out onto the forecourt and pumped a flat tyre full of air. He was a true gentleman and very courteous too. I was deeply impressed with the service he gave me. He definitely went above and beyond his job description. Thank you.

Was driving the van for 1.5 hours on my way to work (on location). Stopped by this station to quickly use the toilet. I saw a toilet door but no signs at all so went in and locked it (was a disabled style toilet). The member of staff unlocked the toilet from the outside while I was mid pee and dragged me
Out from my hood.
I was in complete shock and was scared as I wasn’t sure of his intentions so I pushed him away from me. He came back at me with a rugby tackle. By then I had no choice and couldn’t exit as his colleagues were blocking the exit. So I called the police and so did they. However the police decided to arrest me instead of the member of staff maybe because I was a customer ? Or maybe they just did what they thought was right.

I spent a whole day in the cell from 8:30- 17:10 and missed a massively important day at work which I wasn’t paid for. I wished I took his name to write down on here but he looked in his early 30s and about 5ft 11 and I have a pic haha

The gentleman at the desk was overly helpful: he kindly helped me adjusting the pressure on my tyres in a freezing evening. All this with good mood. I am so grateful! 10/10 stars for him!

The staff member, Mr Kandee is great : always polite, professional and always upbeat !

This BP is quite small so it does not a customer toilet but apart from that, the customer service is fantastic.

Mr Kandee is a real credit to BP and I hope they look after him as an employee as many other workers could learn from his positive attitude.

I would say keep up the great work to Kandee but I think that there is no need and that is just his natural way in being so professional 👍

There is no wash hand point or even a toilet I don’t know for what reason they build stations like that.

The worst experience at a fuel station I've had in a long time. The pump operator didn't reset the pump for over 3 minutes. Tried to go into the shop but he'd locked it, had a sign up saying that I needed to pay first. Anyway, eventually, I got into the shop and he told me to get my fuel then come back. Back to the car... 32p of fuel is on the digital sign still. The guy comes out and tell me to put the pump back and try again. I do that, it starts working and I fill up exactly £10 worth. No more as it is an expensive station. Go into the shop and he is on the phone to someone and doesn't even acknowledge me, however, charges me for the 32p that was on the clock in the first place, which wasn't even my fuel. Fuel stations only need to do the very basics and this doesn't, so I will not return.