Rose Court Hotel

We´re a family of five, and we had quite a hard time finding a suitable hotel as we wanted either a family room or interconnected rooms. Most hotels only offer rooms sleeping a maximum of four people, and as for interconnected rooms most hotels won´t guarantee this. At this hotel we could book a family room for five people for a very reasonable price compared to many other hotels.
The hotel is old and it would need to have some work done, but the family room was very spacious and it was clean. Clean sheets and towels every day. 2 TVs. Friendly staff, who were extremely helpful sorting out our breakfast situation.
The location of the hotel was excellent and the area really nice, which was particularly important travelling with young children.
I looked around at lots of other hotels and yes, of course there are better, more modern, cleaner hotels out there, but this hotel didn´t cost a fraction of some of those other hotels. I would be more than happy to stay here again.

Firstly would to thank the staff, including the manager for her assistance and apologising.

However there are some major problems, which isn’t just about decor or style etc. The hotel is labelled as 3 stars which is definitely not the case.

The cleanliness is not up to standard the room is outdated and grubby. The entire toilet basin is loose and not attached. The shower does not function at all. The mattresses are of poor quality. The electrics looked quite dangerous and there was an extension lead that was definitely older than me. The ceiling fan is also loose and sounded like it was going to fall down at any moment.

I’d be very cautious taking children here as the window doesn’t lock, there are no bars.

We didn’t stick around for breakfast.

Again, the staff were lovely and apologetic however the responsibility for these concerns are with the owner.

Stayed 3 nights during the travel disruption recently. Very basic rooms. Every surface was covered in dust, and not just overnight dust either. The carpets are stained. And the whole building could do with a paint job and some good decent cleaning. The enamel in the bath is stripping off and the shower head......
Breakfast was included, but they only started at 08:00. Have to be at work for 08:30 so wasn't able to try. Therfore can't comment on the food.
This place could do with a visit from Alex Polizzi the hotel Inspector. It's situated in Marble Arch, so should be of better appearance.
Also all the fire doors are wedged open. I know the weather as been hot over the last few days, but surly they should know health and safety rules.

This hotel was filthy. The furnishings were broken and dirty and the room was falling apart around us. They use pictures on booking websites that do not match what you get when you arrive. I did not feel safe at this hotel whatsoever as the only thing keeping your door shut was a flimsy little night latch that would open with a strong enough breeze. This was by far the worst hotel experience of my life. We had booked for two nights but this hotel was such a a dump we cut our trip early and left after 1 night. You would have a more pleasurable experience taking your hard earned money throwing it into the bin lighting a match and watching it burn.

I love this place. It deserves a high rating. Classical Georgian mansion near Marble Arch with unbeatable location and charming staff. The main clerk, Viki, is a darling man with a sparkling personality. The rooms are breathtakingly beautiful by virtue of architecture however the furniture is worn, dated and mismatched. Hence the bargain price. Really an outstanding deal to stay in a once grand mansion. If it were remodeled the rooms would easily command 2 or 3 times the price. I recommend staying here, just don't expect cosmetic perfection. Instead enjoy the rare combination of elegance and thrift. Our room on the 1st floor was clearly once a grand salon, with gilded plaster work and highly ornamented detail, tall windows and curved mirrored doors all from the 1780s! But was furnished cheaply about 30 years ago. Always clean. Clean beds. Don't be put off by the dark 1970s style lobby it is really a great place run by great people. Perfect for our needs. I would stay here again. I'd even consider buying this hotel as an investment.

Very old hotel, in need of urgent refurbishment. Lift to basement room can only take one person at a time and gets stuck between floors.
Good part was the hot water and clean bathroom.

No the best experience. In need of a urgent refurbishment and deep cleaning. I can accept is an old building, but at least a bit of care and basic cleaning. Just arrived going to the room I could see towels thrown on the floor and a bag of rubbish in the middle of the stairs, I though maybe the cleaners are there a d just left them for a moment. But I was wrong, I left the next day and towels and bag of rubbish was still there throwed on the floor in the middle of the stairs,.. the room wall cover of dust and spider webs just over the bed head wall, very old shower, fome holes in the wall, the door lock is a joke.. carpet full of stains, old bed mattress you can feel every metal spring... I was 1 night on business travel booked by my company, not sure how cheap it is, but I hope at least the price is worth it.

Something positive, very good area location if you are a tourist.

Had to leave after first night and get a actually hotel for the rest of the week.
Rooms and hotel are shocking. The smell was so bad you can't sleep. Years worth of dust and mildew.
Dangerous sparking electrics, blew the fuse in my plug, and ceiling fan duck taped on.
Very thin walls
Bath only as showers do not work here
Breakfast food was out of date and stale

Pros
Staff nice enough
Location is good.

Maybe worth it for lads night out if it's 50 quid a night. Never pay more
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