Marshall Mercedes-Benz of Portsmouth (Cars)

A very easy and straight forward experience of booking and completing my regular service. I was prompted to book by receiving a text message, then I was able to book when it was most convenient to me, and not too far in to the future. The quoted 2 hour wait whilst the service was completed was exactly adhered to and the service in the showroom was courteous and efficient. I like getting the video review of the service, as well as the paperwork and a digital update of my service record. All in all, a very smooth and efficient service.

Recently purchased a GLC AMG 63 from Stuart Trett and what can I say….well the whole experience was such a pleasure from the lady on the reception on the Sunday morning making sure we all had enough drinks for the whole time we were there and just a lovely kind person, to collecting the car on Tuesday. Stuart went above and beyond to meet our needs, fantastic with our son made him feel part of the whole experience which he so enjoyed. To top it all off for the first time after previously purchasing 3 Mercedes from Marshall’s Chichester, we were presented with our car under a cover for the reveal and signs with our names on congratulating us! To be honest what more could you want?…maybe a ribbon, bow and balloons lol, (only joking) so thank you so much Stuart for making it such a more enjoyable experience.
All the best
The Johnson’s

I have my car serviced here every year. Any work needed they do it. Always very professional and happy to help no matter who I speak with. The personal touch is outstanding. This is the very best showroom I have used and I have had many different makes of cars. No car company can compete. Thank you Gordon for your honesty, professionalism and help.

A fantastic experience with excellent customer service and technical team. When my usual dealership was not able to offer an appointment for one week, I contacted Portsmouth who could see me that afternoon. Reception staff were friendly and helpful, both on the phone and in person. I was met by Gordon, one of the managers, who introduced me to the technician Scott. The work on my vehicle took no longer than 10 minutes, though was crucial to keeping my vehicle on the road. Scott answered all my questions clearly and afterwards Gordon took the time to check the work was completed and I was happy. Overall, it was a very pleasant experience and all staff I met were friendly, welcoming and professional. The dealership was clean, spacious and wheelchair accessible with plenty of parking spaces. I appreciate that whilst staff had given thought to my disability needs, they also did not make any assumptions and instead asked what would work for me. I highly recommend Marshall Mercedes-Benz of Portsmouth.

Recently I was a customer of Audi and my car finance was coming to the end, I went to Mercedes not knowing what to expect! Then I got greeted in a very friendly and welcoming manner by Stuart Trett, the brilliant car salesman who supported me and got me a smashing deal on my brand new car! I was very very pleased with the service and professionalism of Stuart and he made sure that the car was right for me and my family! Before we chose what car would be best he suggested that I should bring in my sons pram and make sure it fits in the boot, which I thought was a brilliant idea. All in all the experience I had was great and I got the best car for a great deal from Stuart! Many thanks to him

A fantastic service from Stu who was very efficient and really did go above and beyond to ensure the whole process went smoothly.

His professionalism and attentiveness are second to none and he was more than happy to answer any questions I had and responded to all of my emails within minutes.

Thank you so much Stu I really appreciate the exceptionally high level of customer service.

Also thank you for setting up my ME app so quickly and sorting everything out with my previous vehicle. All the best and I’ll see you soon.

Thanks to Stuart for your professionalism, patience, character and making the complete experience of buying my car xactly what i wanted. I am enjoying my new beauty thats for sure and you are part of this dream i get to drive :)

Just about right customer parking, though it does get busy! Had a great experience here as I collected and drove home my new A class. There's also plenty of cars for you to see and is around your budget.

Front desk is friendly, welcoming, and generally, customer service is as expected for a Marshall branch.