Britannia Pharmacy

This pharmacy is mostly practical and friendly, the front staff always willing to help you with your inquiry. Overall they run good services, however, my only complaint would be the communications between pharmacy and GP practice is sometimes lacking on the GP practice side and repeat prescriptions isn't always done on time or missing medication. And sometimes the Pharmacists that deals with the dispensing of medications do take too long as sometimes they seems more interested in talking/joking amongst themselves, knowing full well clients are waiting for the prescription to be prepared, and leaving their front staffs to be confronted by impatient clients. Also, the pharmacy has an text service to inform clients that their repeat prescription is ready but they don't use it, which is annoying. The front staffs work hard but the pharmacists are lacking, seemingly more interested in their own importance. And they need more diversity in the staff-system as Asian isn't the only ethnicity in the UK.

I've been using Britannia at Loxford since January 2017, when I became a patient at the Loxford practice GP in the same building. Over that time they been friendly, professional and reliable. They have always provided my medications on time and accurately, or communicated any issues that have arisen with supplies and when I can expect the stock to arrive. I'm shocked to see such poor reviews in Google, and have to ask the other reviewers - have you tried being polite and treating the staff nicely? They always go out of their way to help me, including carrying heavier items out to the car or preparing my items so I can quickly get in and out during these difficult covid times (I am clinically vulnerable and try to avoid exposure where possible). All in all I am very grateful to the great team there - thank you!

I really want to say thank you to the young gentleman ( had a trainee badge on) for actually listening and providing exactly what I needed for my condition
I was so happy someone actually toke time to help and he was extremely nice.
Thank you, we need more people like yourself!

Very poor service and rude staff. I’ve worked there for one week. I was so patient to work for only 1week. The staffs were so toxic and I caught them many times they’re gossiping about me and I didn’t say nothing. That time I was working on NHS part-time job but I didn’t tell anyone. I was playing the dumb one. All I’m gonna say is spread love and be friendly the customers and to each other’s. #noonedeservehate #weallinthistogether #stopracism

The weekend hours are really poor for working people and they keep changing. They close at 1:00pm on a Saturday and then are closed till Monday. The sign says 9:00 but I've been to collect a prescription then and they weren't open. Frustrating since I seem unable to get my prescriptions moved.

Worst pharmacy ever. The staff and manager is more interested in dispensing fee rather than patient care and customer service. Staff is experienced in giving excuses and advice that is not in patient interest.

I just wanted to share my personal experience that I have had with the loxford lane polyclinic pharmacy. I am a patient of the surgery upstairs and always have had an outstanding experience with every member of the staff at the pharmacy. They have such compassion, friendly manner always and go above and beyond with helping myself as well as thousands of others. It’s a very busy pharmacy and the staff all work very hard and do their best at providing an outstanding service. Keeping a friendly smile on your face cannot be easy , but these guys truly do it. Thank you all for everything as I would be lost without you all.

The Polyclinic staff and the Pharmacy staff are always under a lot of pressure to ensure that they can provide a quality / efficient and effective. service at all times.

They have rules / policies and procedures in place that they need to follow for our health & safety as well as to provide the right level of service to patients in good time.

I have not had any real issues to moan about with them and I’ve been with them for over 5 years.

I’ve seen the changes they had to adapt their service to for patients, especially in this difficult period of COVID-19 and it’s variants, for our safety.

What I see are those. patients who are not willing to abide / follow rules in place because they treat the place like a Market or a School Playground.

They mainly complain as they do not understand the process or follow it.

I understand and feel for those who did have a legitimate reason to not be happy with the service provided. Who wouldn’t.

The staff are knowledgeable and if they don’t know - they find out ( just like in any jobs that you have to do the same) to support patients.

The problem is people do not have patience - SO WHY ARE WE CALLED PATIENTS?

Keep up the good work Loxford Polyclinic and Loxford Brittania Pharmacy.

Happy Holidays.