Boyatt Wood Post Office

I checked the opening times and found it was shutting at 4pm. I arrived at 3.40pm only to be told by the abrasive staff member that the person in front of me would be the last person served before they closed. I asked why they advertised a 4pm closing then, and was told that 'they needed some time to cash up'. Surely that is done after the advertised closing times! I think the staff member just couldn't be bothered serving me. Wasted trip, will not be returning.

I've always found the lady working there to be very helpful and pleasant. I didn't visit much during 2020, so my experience is mainly from 2019, when I was in there frequently.

My friend ssked to send a very important letter registered post and the the guys answer was first post stuck a stamp on it and that's it how hard is it to do your job the place goes downhill when armijit (sorry if I've misspelled) isn't there

Visited this post office today to post 2 parcels. A very rude elderly staff working in the post office counter. I asked her a general question, she looked at me and didn't respond and carried on scanning my parcels. I asked again politely with an apology to start, thinking she may have not heard me. She responded rudely "yes, heard you the first time?"

Then why not acknowledge in a kind manner and respond to my question?

She still didn't answer my question. Gave me my receipt without any form of communication. Unbelievable service and one that I will be filling a formal complaint to the post office about.

It certainly came across that it was due to my background race that she spoke down towards me...

Sadly your staff let the post office down. It doesn’t take much to be polite.

Worst post office i have visited. No greeting from staff when approaching the counter. And complete lack of customer service skills.

I requested for a £50 note to be changed in store as it would not be accepted on a purchase at the front shop counter.

I was informed by the very rude staff member that they are not allowed to exchange notes as it is against the law.

Popped into the Swan shopping Centre branch and they were more than helpful and obliged. They happily changed the note without hesitation and i made the purchase elsewhere.

Worst post office ever old lady at counter no greeting rude customer service zero

Always closes early. Stitched me a few times. Staff are usually on the phone when they are serving you also. Its just rude.