Trinity Branch of Crown Medical Practice

Hopefully I can comeback and change this review in the future, but I would need to speak to a doctor to be able to. 112 times I have called this number today (unfortunately not an exaggeration) to finally have somebody pick up and tell me that all appointments have gone. How?? I have been calling every 9 seconds since you opened the phoneline and couldn't get through.
I would love to just book online but I was given invalid codes and I can't have new codes until September or October when the merger is complete. That may yet be the quicker route. Will try again tomorrow!

Can never get to speak to a doctor, the receptionists are always very rude I have put a formal complaint to the nhs for other reason would not recommend this surgery at all it's a joke

Absolutely unacceptable how a surgery can cancel a 3 year old's asthma review twice after a suspected asthma attack leaving him 5 weeks plus without the care he requires only to be told I can complain if I want too, I did that 3 years ago and that got pushed to one side too. 1 star is too much for this practice.

Today I needed an Emergency appt !
Crown medical in town referred me to stoneydelph m, wow what a fantastic service - nurse Margaret … thank you for your support understanding and hard work I in a million xx

Rang at 8.30 was 1 in the queue. Had a call back and given an appointment later that morning. Thank you so much for your help today. Never have a problem with this surgery.

Never had an issue at this practice ever since I joined about 4 years ago. I always get an appointment straight away and every doctor I speak to (when it isn't my usual one that I do see/speak to mostly) have been very helpful. The receptionist who I think must live there as its always her who speak to me bless her is lovely and so helpful. Seeing other people's low ratings is a shock to me as I've never had an issue

Totally useless never get an appointment. The receptionists are rude and unprofessional.

I have just found the feedback for Stoneydelph medical practice and particularly Dr Vija's surgery. I cannot agree more. I do not contact the doctor regularly but when I do, particularly over the last 14 months I have been lied to, treated with rudeness and as if I was a nuisance. Even though the centre doors have been closed to patients. I officially complained to NHS England last year. This was dealt with, but on the odd occasion I have had to contact the surgery since, there is no more help. I have tried to contact a doctor since Friday, it is now Tuesday. This morning I dialled every 3-5 seconds on recall from 07.59 to 08.44 when the call was answered. I was told there are no appointments available for today, I will have to call again tomorrow at 08.00. I burst into tears, don't know what I have to do to talk to a doctor. I have had enough I am now changing doctors and can only hope the receptionists are more empathetic and helpful and that I eventually can talk to a doctor.