Sports Direct

Went there as Ilford branch didn’t have the shoe/trainer I was looking for and they checked to see which branch had the shoe/trainer unfortunately it was this branch.

When I got there the I asked a member of staff near the entrance that I am looking for a shoe/trainer he pointed out where to look and that there is staff allocated in that area.

I went over and found the staff for the shoe/trainer section asked him that Ilford branch said that the shoe/trainer I am looking for there is one available at this store showed him the picture and name of it on my phone.

He seemed he didn’t know and He didn’t even check the system and said it’s out of stock and that I should look at the display section.

I then found a few other types of shoe/trainers again asked him to check if they have the size I am looking for he, he went away to look.

While he was gone I was looking around and found the shoe/trainer I first was asking about it was on the shelf displayed on top of 4 boxes of different sizes of that shoe/trainer. I found the size I wanted. Also found another one he said they didn’t have too.

The both staff i spoke to seemed like they didn’t want to help or be there at work, no smile not friendly.
Also lack of product and stock knowledge.

The store lighting was very dark and gloomy and with the staff attitude made it a depressing store that you don’t want to go to.

The till staff were ok but again they didn’t seem happy or friendly. What happened to all the good old day when you use to get the right staff friendly and helpful.

Only good thing about this store is that is has a good range and stock and the parking it’s free and also you got Sainsbury’s and B&M.

I would recommend Ilford branch more bright, friendly and helpful or order online.

It’s sad to see that business get away with this, they should monitor what’s going on in their store.

Looking at all the other reviews, that this is only going to useful for other customers as it seems like that the owners of this business don’t look at their customers review as their is no reply’s to these reviews, it’s a shame they could learn so much from this and improve their business and store.

Rude, surly, bad tempered and unhelpful staff, more concerned with chatting with each other than dealing with customers. Won't be back!

VERY POOR CUSTOMER SERVICE THIER IS NOBODY. YOU CAN ASK FOR HELP AND IF YOU FIND ONE THEY PREFFER TO CHAT WITH THIER OWN STAFF TOTALLY IGNORING A CUSTOMER
POOR COMMUNICATION AS WELL YOU CAN ANY CONVERSTATION WITH STAFF
SO WE LEFT THE STORE TO JD
THE STORE IS DIRTY AS WELL NOT A COMFORTABLE PLACE TO SHOP EITHER
I WAS SERVED BY THIS RUDE EASTERN EUROPEAN BAD TEMPER WOMEN THEY FORGOT UK WE STILL HAVE MANNERS TO FOLLOW SHE THOUGHT SHE IS STILL WHERE SHE CAME FROM

One of the few stores in the area where you can actually find the majority of things in appropriate sizes compared to the town stores! Staff were helpful to guide you to locate items and they have a good range. Store could do with a makeover probably.

Would give 0 stars if I could. The staff behind the tills in here are unbelievable - absolutely no manners whatsoever. Genuinely felt like I wasn’t allowed to buy something! Shop elsewhere if you can - it’s a shame as this particular location has a good wide range of items.

Had to change the size of football boots but staff and manager very rudely refused to take it back as it had a spec of dirt on it. Went to another sports direct and they changed the size instantly. Have to say terrible customer service and customer satisfaction from the short hair Asian manager at this branch.

Went to the store today, and they have decent products but they should put their prizes down as online products are way cheaper. The prize for one mouthguard is £15 and regarding their shoes in other companies such as JD the shoes are cheaper as well. Would not recommend going to this store.

Been in today and a.lqdy on tills was just very rude and not interested in getting me any help. So I just put my basket down and walked out! Her and another male colleague just laughed!! I would understand of they was busy but the place was literally empty!! Worst customer service I have ever received! I will not be back grrrr