The Neighbourhood Vet

Friendly and helpful staff. Vet Chris was amazing when our cat was diagnosed with asthma. They were very thorough with tests but talked us through options and treatments.

GREAT PRACTICE AND GREAT DOCTOR!!! 🧡

I brought my kitten 2 weeks ago to this practice for his first consultation. He was examined by DR. STEPHANIE S. from head to tail (including his 🏀🏀) 🤣 i was really surprised that she checked him thoroughly and handled him very well, my kitten was a handful but she managed. She immediately did physical examination on my kitten without asking me if i have any problems with my kitten, so I didn’t tell her the issue with my kitten but she found out bec as i’ve said she examined his whole body. 1. She told me that my kitten is a bit bloated (he’s been farting a lot i noticed and was about to tell her that but she already told me lol), 2. he has sore gums bec of teething (i noticed some blood on his toys, was about to tell her that too), 3. she told me to monitor him for sneezing due to nasal discharges (my other kitten who i just recently adopted started sneezing a lot prolly got it from my other kitten she examined) I’M TELLING YOU SHE IS VERY GOOD!!!💯They were busy that day but you can see she’s not rushing, she examined him very well and asked me if i have any concerns after examining him. Thank you doc! YOU’RE A GREAT DOCTOR! I hope to have her again for my 3rd week follow up. Thanks to the whole team as well (ladies in the reception, 5 stars!!), they were very kind and very polite to me and to everyone making sure my kitten was comfortable due to the other unleashed dog jumping on all of us lol i don’t mind but my kitten was super anxious. I’ve made the right choice to register my kittens in this practice. Thank you The Neighbourhood Vet, Penge. God Bless & Take Care! ⭐️⭐️⭐️⭐️⭐️

Always friendly, I find these vets very reassuring and knowledgeable, and essentially, they are gentle with our pride and joy!

The vets themselves are very nice, however the reception department is useless. We subscribed to the pet plan and were receiving our flea & worming medication for months, but the first visit cost us £65, £50 of which we were told we'd be refunded for signing up. We chased them for months and were told time and time again they'd pass it onto the finance department and nothing. We had to contact them with some frustration and only then they picked up that they didn't process our pet plan and that we owed them £90! We finally signed up (again) and kept being told that they don't have us in the system on the plan. Most things don't get processed in their system, so you always have to follow up a few times. Cancelled appointments are not processed. Reception will take their time to write emails whilst you're waiting in front of their desk without acknowledging your presence. Lots of hidden costs with the pet plan. If you book in for your free health check-up and they find something that needs treating, you'll be charged for that visit, negating the benefit of the free health check, but this isn't made clear up front.
This looks nice from the outside, but you don't have to scratch very far to see the faults, we're looking to change vets.

We're so glad we changed to this vet, everyone from the reception staff to the vets are so friendly and nice to deal with. You can tell they genuinely care about the animals, they always clearly explain treatment options and are transparent about pricing.

Starting to suspect that this place might prioritize how to make money out of our pets before their wellbeing…. I am concerned.. so will keep monitoring and update….

Update: Our much loved dog, Zulu, passed away this week at the age of 15. The Neighbourhood Vets were always there for him and provided superb care. They helped him to get to a grand old age and I will always be thankful to them for that.

Great service, and very knowledgeable vets. They even offer coffee and biscuits while you wait, very glad they came to Penge.

Efficient, effective and very caring.
Great standard of veterinary treatment with oodles of patience