Biketrax

Honestly these guys are the best! After being forced off the road by a hot head, these guys trued my wheel for me even in this busy time.

They saved my skin and I owe them all a drink once this is over. Friendly lads, keep pushing!

Hi Guys, just wanted to say a BIG thank you for fitting me in last Saturday to replace the rear cog and chain on my road bike. Without you guys sorting it out at short notice I wouldn’t have been able to take part in the Ride 100 and raise money for the London Air Ambulance. Neil

Several interactions with Biketrax have ended the same way now... I am a reasonably competent bike mechanic so if I call or drop in asking for a specific part I probably know how to fit it. Instead it is insisted that I book my bike in for them to do the work because it's complicated or needs specialist tools. Not only is that not true in some cases, they are so dismissive that they do not bother to ask if I maybe have the said tools! 'Condescending' is the politest language I can use.

Great local bike shop. Always have everything you need spare parts wise, the staff are very knowledgeable & willing to help.

Would rate zero stars if possible. They take on a job without giving a quotation. Then quote a massive price over £200.
I told them I'd like to think about it due to not expecting it to be so expensive, will collect the bike back from them, only to find they've already broken the chain off and they say its not refittable so I will have to buy a new one. Then they say they have also gone ahead with a service which I will have to pay £45 for.
So I've gone in with a working bike, come out with a bike without a chain and money worse off.
Terrible service, don't seem to care for customers, not everyone is in a position to spend £200 just like that.
Would not recommend.

What can I say the staff never helpful and always condescending everything in shop is over priced including the work they do on your bike the servicing is terrible and they are upselling all the time will never go back for all repairs I now use E A cycles Romford Rd Manor Park

Brought my bike in 2 weeks ago to get my pedals removed as they were stuck and I didn't have a pedal wrench. I got charged £3 for a 1 minute job which I think wasn't appropriate as for the same service, my local bike shop at Paradise Cycles didn't charge a single penny.

Lovely Bike Shop. Staff Very helpful there was some nice Tops on Sale I treat myself buying two.