Marshall BMW Salisbury
London Rd, Salisbury SP1 3YU, United Kingdom
3.8
321 reviews
8 comments
36QH+57 Salisbury, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 8–17
Sunday: 10–16
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 8–17
Sunday: 10–16
The parts department is also great, thank you to Kevin and the team.
Assured several times the series 1 BMW (2021) we were interested in was in great condition, no damage to the windscreen and other than a very minor mark or two was good to go. We gave £1k to secure the vehicle. Took a day off work and travelled 120 miles to close the deal.
Vehicle had not been cleaned. Vehicle had front, offside damage and the windscreen had a marble sized area of damage on the passenger side.
No offer to compensate for our 3/4 tank of petrol for the 240-mile round trip. Took a week to get our £1k back. Disappointed to say the least.
I then called the Wednesday (3 days now with them) to find out that they’ve just had the tyres delivered to them and will be too late for them to fit this afternoon. I called again on Thursday (twice, as no one rang me back AGAIN) to ask what time I could collect and they phoned me in the afternoon and said the courier accidentally collected the tyre (my tyre that was just delivered the day before!), so they asked for it to be redelivered again that Thursday afternoon and we agreed it will be too late so I’ll just collect Friday. Due to several letdowns, I didn’t expect to collect it in the morning and guess what happened, I had to chase them again for it, asked for a return call as I had their rental car from enterprise (for 5 days now - simply for a tyre replacement!) and Enterprise warned that I return it on time as I might get charged personally.
I then finally been informed that it will be ready for collection between 5-5:30PM (despite the fact that I’ve been waiting several days for that tyre to be done, it still wasn’t made a priority on that day)! So I dropped off the hire car & picked up my car.
But the story doesn’t end there. I got a call from Enterprise car hire the Tuesday week after asking if I dropped the car back at Marshall’s as they went there, couldn’t find the car in the visitor’s parking lot where I told them it was left! I informed Enterprise who I left the car with (including the keys), who was also the same person who handed me my car back.
I then get a call from THAT personnel at Marshall’s asking where I left the keys. Instead of asking politely or being honest to say that they can’t remember where they’ve put the keys, they made it sound like he doesn’t recall me handing the keys to them and I did inform them that you guys moved the car off the visitor’s parking area, which means you had the keys!
As you can imagine, it was a rollercoaster kind of service, the only person that was nice was the lady I met at Mini reception really but other than that, completely dissatisfied with the service of a premium car distributor! I’m giving them two stars rather than one because they did (eventually) fix my 330e. I feel this kind of feedback should be brought to the manager’s attention so hopefully other customers won’t experience the horror I went through.