My wife and I stayed here for 1 night. First impressions weren't brilliant, we arrived at 2pm wondering if our room was ready to check in. I acknowledged the fact check in wasn't till 3pm but also told the lady on reception I was happy to pay any fee to get the key now. I explained we had a evening wedding we needed to get ready for.
Even before checking if my room was ready the lady told me check in isn't until 3pm and told us to come back then.
At 2:55pm I made my way to the reception desk to check in. There was 2 couples ahead of me.
She asked for their names and rang up to housekeeping to check if the rooms we're ready but no surprise they weren't. With 5 minutes until check in I'd expect the rooms to be ready by now especially with check out at 11am.
We were next in queue and even without asking our names she told us that we had 5 minutes till check in even though previously she told us the rooms will probably be ready before 3pm.
Dead on 3pm like a military operation she allowed us to check in. We went up to the room and thought it was pretty clean other than the toilet which wasn't at all. I'd expect the rooms to be spotless considering the amount of time they have to clean them.
On a positive note the rooms were nice, and the bed was very comfortable. On check out a different lady was behind reception and was very polite.
I've been to hundreds of different hotels for both business and social reasons and I've never heard of such a strict check in time.
Elizabeth Frost309 days ago
Had Afternoon Tea for my 90 year old aunt this afternoon, it was delicious and beautifully presented. The sandwiches were so fresh and the pastries exquisite. Compliments to the chef and all you staff, we thoroughly enjoyed our visit to this little gem of a place.
Gay Manifold309 days ago
Myself and my husband booked a last minute overnight stay to watch the Blackpool air show. Even later our family joined us unexpectedly. We asked if the Villa could accommodate our late addition, absolutely no problem. Front of house (Ian) found us the perfect little niche for all now seven to dine together for some much needed family time. The food, accomodation and most importantly the welcome was perfect. Thank you. family time addition, most importantly
Emma Smith309 days ago
Well, where do I start...
It's taken me longer than it should to write this review, but thats because I wanted to make it perfect.
Me and my Husband had our wedding reception earlier this month at this beautiful venue and our day could not of been more perfect, and thats all down to one very wonderful, caring, perfectionist Kathryn and her lovely team.
There will never be enough words to describe how welcoming and brilliant this lady is. From viewing the venue, to booking, to our actual wedding day everything was perfect. Kathryn goes above and beyond to perfect the day and I genuinely mean that.
I have tears of absolute joy in my eyes writing this because she made sure everything went so smoothly and did not leave for the day until she knew that her job was done. When I say you will never find another Kathryn, I mean that. This lady has the biggest heart and care for the job she does and there isn't one thing I would change about our day. The food was outstanding and nothing was ever too much trouble on the lead up to our wedding day.
If you want a venue with an incredible wedding planner, a beautiful venue and amazing service, then I would wholeheartedly recommend you book The Villa Wrea Green, you will not be disappointed.
I would without a doubt have our day here again if I could, but if nothing else, I will be back for the beautiful food and a Kathryn hug very very soon.
Thank you team Villa.
Emma Duffy339 days ago
We had our wedding here in August, and cannot fault anything about this place. Nothing was too much trouble, and Kathryn ensured that our wedding day went smoothly from start to finish. In the run up, we stayed here and dined here a few times and it was always superb. We would not hesitate recommend The Villa for weddings and nights away.
Denis Wilson1 year ago
The hotel is on the outskirts of the beautiful village of Wrea Green. Car parks are spread around the hotel grounds including disabled. Children and dog friendly hotel with lots a areas to have a nice stroll. We went for afternoon tea which is lovely especially the chocolate cake, hot meals are also served. Excellent friendly customer service. Will definitely be back soon.
Katie Kevill1 year ago
We came for Sunday lunch. The food was okay. It was freezing cold in the restaurant. We asked to be moved table as it was so cold. We were moved to another table where I was sat on a wet chair. My pants were soaking wet. We told the staff but they didn’t seem to be bothered or check why the chair was wet. I think they thought it was me who had wet it. This certainly was not the case. When the food arrived it looked great but it was luke warm at best. We made the mistake of ordering dessert. The sticky toffee pudding was cold. The toffee sauce burnt. Could have had a nicer microwave one at home. The restaurant is screaming for a refit. It’s been like this for years. Totally stuck in the 90’s. It’s a real shame as the Villa used to be amazing. It’s like a nursing home now. It’s January. Get a fire on make it feel warm and inviting. Tell your staff to be more engaging. No one asked if the food was okay. No one even came with the bill. We had to go to the bar as all the staff were there. Very poor service. Won’t be coming again.
Derek South2 years ago
All 3 stars are for the bar staff and a younger guy on reception. The other woman who advised us that check in was 3pm unless we paid £25 seemed to relish the power she had. We went into the bar and had bar snacks, but at no time did anyone say the room was ready before the magic 3pm. Now I do understand that there is a limit to the number of rooms that would be ready earlier than 3pm, but after traveling for nearly 5 hours you would think a place like this that looks warm and welcoming, has such a frosty receptionist at the helm. I already know that regardless to the great service at the bar that this will be the last time we stay here. This is our second time, the first we made allowances when we went into our room and it was still filthy with the toilet having not been touched by the cleaners. We were treated well after that so decided to stay again. Our mistake. We have stayed in the nearby Villa Motel which in honesty is more hospitable than this place!!!
Even before checking if my room was ready the lady told me check in isn't until 3pm and told us to come back then.
At 2:55pm I made my way to the reception desk to check in. There was 2 couples ahead of me.
She asked for their names and rang up to housekeeping to check if the rooms we're ready but no surprise they weren't. With 5 minutes until check in I'd expect the rooms to be ready by now especially with check out at 11am.
We were next in queue and even without asking our names she told us that we had 5 minutes till check in even though previously she told us the rooms will probably be ready before 3pm.
Dead on 3pm like a military operation she allowed us to check in.
We went up to the room and thought it was pretty clean other than the toilet which wasn't at all. I'd expect the rooms to be spotless considering the amount of time they have to clean them.
On a positive note the rooms were nice, and the bed was very comfortable.
On check out a different lady was behind reception and was very polite.
I've been to hundreds of different hotels for both business and social reasons and I've never heard of such a strict check in time.
family time addition, most importantly
It's taken me longer than it should to write this review, but thats because I wanted to make it perfect.
Me and my Husband had our wedding reception earlier this month at this beautiful venue and our day could not of been more perfect, and thats all down to one very wonderful, caring, perfectionist Kathryn and her lovely team.
There will never be enough words to describe how welcoming and brilliant this lady is. From viewing the venue, to booking, to our actual wedding day everything was perfect. Kathryn goes above and beyond to perfect the day and I genuinely mean that.
I have tears of absolute joy in my eyes writing this because she made sure everything went so smoothly and did not leave for the day until she knew that her job was done.
When I say you will never find another Kathryn, I mean that. This lady has the biggest heart and care for the job she does and there isn't one thing I would change about our day.
The food was outstanding and nothing was ever too much trouble on the lead up to our wedding day.
If you want a venue with an incredible wedding planner, a beautiful venue and amazing service, then I would wholeheartedly recommend you book The Villa Wrea Green, you will not be disappointed.
I would without a doubt have our day here again if I could, but if nothing else, I will be back for the beautiful food and a Kathryn hug very very soon.
Thank you team Villa.
We asked to be moved table as it was so cold. We were moved to another table where I was sat on a wet chair.
My pants were soaking wet.
We told the staff but they didn’t seem to be bothered or check why the chair was wet.
I think they thought it was me who had wet it. This certainly was not the case.
When the food arrived it looked great but it was luke warm at best.
We made the mistake of ordering dessert.
The sticky toffee pudding was cold. The toffee sauce burnt. Could have had a nicer microwave one at home. The restaurant is screaming for a refit. It’s been like this for years. Totally stuck in the 90’s.
It’s a real shame as the Villa used to be amazing. It’s like a nursing home now. It’s January. Get a fire on make it feel warm and inviting. Tell your staff to be more engaging. No one asked if the food was okay. No one even came with the bill. We had to go to the bar as all the staff were there. Very poor service. Won’t be coming again.
We went into the bar and had bar snacks, but at no time did anyone say the room was ready before the magic 3pm. Now I do understand that there is a limit to the number of rooms that would be ready earlier than 3pm, but after traveling for nearly 5 hours you would think a place like this that looks warm and welcoming, has such a frosty receptionist at the helm. I already know that regardless to the great service at the bar that this will be the last time we stay here. This is our second time, the first we made allowances when we went into our room and it was still filthy with the toilet having not been touched by the cleaners. We were treated well after that so decided to stay again. Our mistake. We have stayed in the nearby Villa Motel which in honesty is more hospitable than this place!!!