Long Lane Surgery

First in the phone queue for over 45 minutes at 1056am... Beyond ridiculous. This is not peak time, it would appear noone is on hand to answer the phones. My partner just called to check and there are now 10 people in the queue... Waiting for someone that will never answer.
The fact that the surgery doesn't even bother to read or respond to any of the serious concerns previous comments have highlighted just shows the utter lack of care. Absolutely disgusting you should be ashamed of yourselves.

I’m waiting more then 3 months,any time I have waiting in phone more than hour to get answer.and than we I get my appointment they do nothing to me ,they don’t give me answer of my problem or solution just they say I have to wait,I don’t know if they want me wait my death or what, really they are careless. I’m really sick but when you go to gp just you wasting your time. I’m disappointed

I have only recently joined the practice, but have been 4 or 5 times now for several reasons. Everyone I have dealt with has been really helpful and kind. I had a blood test yesterday and had to drag my two young children with me, Jane was so nice. My two girls 'helped' her and came out saying they wanted to be nurses. It was so sweet. Cant fault them so far. So thank you Long lane.

Prescribed medication by Hospital Consultant for long term condition.
Contacted surgery to have prescription arranged for new medication.
Reception staff helpful.
Doctor refusing to prescribe medication via the Pharmacy Technician.
Hospital sent letter to Surgery in August to update GP re new medication and ongoing care but still refusing to prescribe new medication.

Saw Dr. Rushman for a carpel tunnel procedure. He was absolutely brilliant. Explained everything fully and explained what he was doing as he went along. Could not fault this doctor at all. Brilliant.

Friendly and helpful. Can not fault them . They were quick in my diagnosis and sent me straight off to a consultation at LRI

Terrible surgery. I don't even know how they can call themselves that.

Been suffering with a stomach illness for over a month, done multiple samples (which they have lost 2 of now. LOST my samples TWICE on separate occasions) and still cannot tell me what my illness is. Said they have referred me to a specialist which I have been on the waiting list for 13 months now and the doctors have said that's the absolute most they can do for me. If you don't pay to go private you aren't a priority. You're treated like you're nothing.

I have mentioned on multiple occasions the depression my illness is causing me and how my quality of life is at an all time low and they always reply with "we're doing all we can". I'm sick of this surgery.

The only good thing about this practice is the receptionists.

Just been to this practise staff absolutely lovely 😍 Dr Rushman was so kind to highly recommend this place