Sports Direct

You can definitely find sport wear.at.very competitive prices. However the staff is so scarce you wait around endlessly for service.
On the other hand the shop looked tidy and welcoming.

Can't complain about the visit to the store today. Went to return two items of clothing, but you cannot recieve a refund for the goods purchased - only store credit, which was fine in our case as we will likely pop in again for something else. It was well explained how long it would be valid for also. Store is generally a busy branch, and staff seemed to all be working efficiently.

Extremely rude staff, asked for a particular model shoes in a different she straightway refused to find us that particular shoe. Fob us by saying whatever is in the display aisle it’s what they have. Asked the manager they straightaway looked onto the device and found the right shoes…pretty bad service

I have been in here several times to buy trainers and every single time I have asked for my Size 11 Mens Size in about 7 trainers and without even bothering to check they have said to me for each one "sorry out of stock". Also the staff especially in the trainers department they can not be bothered they did the same to other customers as well when I was there as one man asked for four different trainers size 9 and they didn't have his either.

The staff are all hired to promote a specific sports look but they have an attitude problem and would rather be somewhere else. This is why I purchased from Sports Direct online, However they sent me a prepaid label for my faulty trainers and then claimed they were lost and would fob me off with different random answers when I contacted online webchat. Til today I have not been refunded and it has been 2 months since I sent the trainers back. This means I am without my money and trainers. I will never give business to this rubbish company.

If you read my webchat pictures I have posted you will see for 2 months I have not been refunded and the very last webchat they promised 3-5 days they will refund me but it is now 11/10/2022. Many people who bought online from sports direct have posted on Sports Direct Facebook Page and also Trust Pilot that their parcel was "lost" and they were never refunded for returning their goods. This seems like a scam to me. How can so many people's return parcels using Sports Direct's Returns or prepaid label all go missing in transit.

I would advise everyone DO NOT BUY FROM THIS SCAM STORE. DO NOT GIVE YOUR MONEY TO THIS STORE. I HOPE UK GOVERNMENT LOOK INTO THIS SCAM AND SHUT THIS COMPANY DOWN.

Tags displayed two for 17.50 deal, otherwise the item was 11 quid for one. When buying, the item did not register for discount. I asked why and since the colours of the item were different the barcodes were off and the discount could not be applied. Completely the same item but different colours basically. I have never had these specifics elsewhere but find it annoying.

This shop in Brookfield is a total joke staff with IQ of a Guppy can't get served no sizes for trainers hopefully it will go Bankrupt and do us all a favour

2021 and you’re still handing out credit notes instead of a refund?! What??

I had to give it one star to express my opinion otherwise I would have given 0 stars.

Store overall is trash, terrible selection, way too much dead stock, especially on the rails which you cannot even reach if you wanted to have a look - so you have to ask for staff and they just call younger staff to come and do it. It just looks like a big mess, you walk around and you are literally knocking into other rails. Way over staffed and sneakers? DEAD. Majority are pairs you will not see at other stores. Sometimes you may get lucky with OG Reebok classic pairs but other than that, it’s just terrible.

I bought 2 pairs of sneakers a few days ago. I saw them, I’ve had multiple of these sneakers in the past so I just bought them in my size. The quality on these were super trash and they really hurt my feet enough so I couldn’t wear them. I returned them to find out you do not accept refunds.

How in the world are you doing a credit note in 2021 is beyond me. I asked to see the policy which was on display and to my surprise, the sign was literally half the size of an A4 sheet of paper.

I asked to speak to the floor manager who could hardly speak any English, Tamana - she did not bother to give any kind of explanation, just saw the sneaker boxes and shook her hear and then walked off. I then asked to speak to the store manager, they told me she was busy, I said I was happy to wait. After 15 minutes, I was told she couldn’t see me upstairs as she was doing security, really? I went downstairs to security at front of house. Martha - she couldn’t answer most of my questions which was rather worrying as she has been working here for over 10+ years. She kept on saying that she is 1 of 3 managers. Accountability at its finest huh?

I mentioned, surely you must of have many instances like this, do you not think staff at till points should mention this to customers or at least have a big sign that states this? They both did not seem bothered really and Martha said it’s over my pay grade. She then checked the sneakers looking for any excuse to say we cannot except them but found none lol. Smh. I was brushed off with a number of excuses. No empathy shown by staff, and when I questioned them they blamed management and again said it was over their pay grade. That’s weak and terrible for your brand. One of the staff at tills even called the company is low grade store, that’s why they do not allow refunds as company would lose money.

Please be aware they DO NOT offer refund for footwear, I am not sure about anything else as I do not shop here. I was passing by at the time and need some sneakers as beaters (run arounds, errands and for driving etc) so went and had a look.

Nike store has closed down 😫

#sportsdirectuk #enfield #customerservice #sneakerhead #sneakerblogger #poorservice #creditnotes2021 #nikestoreenfield

There are many good products to buy, some of them in sale.By the way I have had a nice support from the team.