University Hospitals Bristol and Weston
Trust Headquarters, Marlborough St, Bristol BS1 3NU, United Kingdom
4.4
35 reviews
8 comments
FC53+JM Bristol, United Kingdom
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The other bugbear is the administration which is often confusing and contradictory. Information isn't passed on to the relevant people and conflicting messages are given to patients leaving them confused and concerned about quite what is happening.
Treatment, care and the excellent staff are major plusses but other areas need work.
However, once I was here I was horrified. Sure the room is excellent and everyone is welcoming but - for example, I'm on a drip that runs for 30 minutes then has to be removed. No. Many times I've been stuck, attached to the drip for hours with no-one even attending after I press the call button. Medication at regular hours - no chance. The food is now actually poor - it looks and seems as if it's come straight out of the freezer, it's warmed and then shoved onto a plate. No finess - no trimmings, nothing.
The support work is so poor in many cases - especially when I've asked for a VERY weak coffee. No chance - that's too confusing!
I am sad, depressed and generally feel very let down.
Here's hoping that the surgery remains good and that care in the ICU is better - a lot better.
PS As Iwrite I'm still on a drip that should have been removed some 45 minutes ago.